SDL Customer Gateway

The new and improved Support Portal

SDL has now launched the new and improved Support portal, SDL Customer Gateway. The new system uses the ServiceCloud platform powered by The SDL Customer Gateway provides greater functionality with a simplified interface offering an improved customer experience! 

It offers many benefits, including: 

  • Self-Help through the knowledge base
  • Easy access to product documentation

Sign In

The SDL Customer Gateway offers even more benefits when signed in to your Account, such as: 

  • Extended Knowledge base and enriched Self-Help with an article suggestion capability when you log a case 
  • Simplified case logging with an easy “Log a Case” button 
  • Enhanced My Support page providing case visibility view - open and closed cases, search for case information 

To log in, click on the Login/Register button on the top right of the Gateway page, marked with a yellow arrow in the screenshot here, and use your usual SDL credentials.
Should you have any issues, please reach out to your regular SDL contact.

SDL Customer Gateway Community

For more information on the SDL customer Gateway, please consider joining the SDL Customer Gateway Community

In The SDL Community you can:

  • Ask questions 
  • Learn more about the new system 
  • Find resources such as User Guides and Tutorials 
  • Share ideas for additional functionalities