SDL Support
Customer gateway support portal
Access our support portal to easily log a case, identify urgency and impact, and follow your case status with knowledgeable support engineers.
Contact us for assistance
Support offerings
We offer a variety of services including Professional Services, Technical Support, Training, and Cloud Services for your complete product lifecycle, with managed, hosted and on-premises options.
On-premise
SDL is committed to helping clients achieve maximum results with its SDL Content and Language technology solutions and because we appreciate that all companies are unique and have different needs and requirements when it comes their support.
Software as a service (SaaS) hosted
SDL is committed to helping clients achieve maximum results with its SDL Content and Language technology solutions providing a comprehensive support package.
SDL Trados support
SDL offers a wide range of technical and non-technical assistance programs and support to help you get the most from your SDL translation software products.
View our support policy
This document describes SDL policy for the provision of Customer Support Services to its Clients.