SDL Support

Knowledge Base

Join discussions for troubleshooting tips, product update information, and follow any issues through to resolution.

SDL Community

Learn, engage, and network with experts and peers.

Documentation Center

Your source for all SDL documentation.

Customer gateway support portal

Access our support portal to easily log a case, identify urgency and impact, and follow your case status with knowledgeable support engineers.
How to log in
User guide
Contact us for assistance

Support offerings

We offer a variety of services including Professional Services, Technical Support, Training, and Cloud Services for your complete product lifecycle, with managed, hosted and on-premises options.

On-premise

SDL is committed to helping clients achieve maximum results with its SDL Content and Language technology solutions and because we appreciate that all companies are unique and have different needs and requirements when it comes their support.

Download the data sheet.

Software as a service (SaaS) hosted

SDL is committed to helping clients achieve maximum results with its SDL Content and Language technology solutions providing a comprehensive support package.

Download the data sheet.

SDL Trados support

SDL offers a wide range of technical and non-technical assistance programs and support to help you get the most from your SDL translation software products.

Learn more.

View our support policy

This document describes SDL policy for the provision of Customer Support Services to its Clients.

View.