The SDL Customer Gateway
The primary means of engaging with Support is the SDL Customer Gateway.
You can use the public area of the Gateway without a Support & Maintenance agreement. To use full functionality of the Gateway however, your company must have a valid Support & Maintenance agreement and you will have to log in to the site via your personal SDL ID.
For Translation Productivity customers without a Support Contract:
Translation Productivity includes: Trados Studio, Studio GroupShare, Passolo, MultiTerm and LanguageCloud
For more information on Translation Productivity support offerings, conditions and benefits visit our dedicated website.
This tutorial shows you how to login to the SDL Customer Gateway by first accessing your SDL ID and where to access My Support, the Community, Knowledge Articles and Technical Docs.
View the tutorial here.
If your company has a Support & Maintenance agreement but you cannot access our online Support system then you may not be registered as an authorized user. Contact your administrator for access or contact SDL Customer Support at firstname.lastname@example.org for assistance.
Note: Support documentation and communities are only provided in English.