Support

SDL Support

Our technical and client services professionals are focused on making sure you get the maximum value from your SDL products and services.

Log a Ticket

Look up the product name in the overview below and click on one of the 'log a ticket' link.
For other queries not related to Support, please contact us here.

Products overview

Web

SDL Web
SDL Media Manager
SDL Quatron
ACM/CMC

CMC Product release lifecycle > 
ACM Product release lifecycle >

SDL Web Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Campaigns

SDL Email Manager
SDL Campaign Manager
AMS



Campaigns Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Customer Analytics

SDL Social Media Monitoring (SM2)
SDL Customer Journey Analytics



To access Support and Knowledge, please refer to the below table

Ecommerce

SDL eCommerce Optimization (Fredhopper) 



Fredhopper Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Translation Productivity

SDL Studio GroupShare
SDL Trados Studio     
SDL Passolo  
SDL Language Cloud 
SDL MultiTerm


To access Support and Knowledge, please refer to the below table

Language Enterprise


SDL WorldServer  
SDL TMS  
SDL BeGlobal



To access Support and Knowledge, please refer to the below table

Knowledge Delivery


Acrolinx
SDL Contenta Suite
SDL Knowledge Center
SDL XPP
SDL Xopus

To access Support and Knowledge, please refer to the below table

SDL Customer Gateway

SDL is launching a new support system, called the SDL Customer Gateway. Learn more about the SDL Customer Gateway. The new system will be rolled out to our customers in phases based on region. To make this transition as easy as possible, please utilize the table below, select the applicable product and region and you will be navigated to Support. Should you encounter any difficulty raising a ticket, please contact your regular SDL contact or join the SDL Gateway community for assistance.
Product
Region
Web Portal
SDL BeGlobal
All regions
Access Support (Gateway)
SDL ACM & SDL CMC
All regions Access Support (Gateway)
SDL eCommerce Optimzation All regions

Log a Ticket (Fredhopper)

Communitiesempty

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emptyemptyemptyemptyemptyKnowledge Base

SDL Campaigns All regions Access Support
SDL Customer Analytics All regions

Access Support

Communities

Knowledge Base

SDL Web *
Tridion, Media Manager and Quatron
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia

Log a Ticket

Communities

Knowledge Base

North & South America Access Support (Gateway)
SDL Language Enteprise *
TMS & WorldServer
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia

Log a Ticket

Communities

Knowledge Base

North & South America Access Support (Gateway)
SDL Translation Productivity *
Trados Studio, Studio GroupShare, Passolo, MultiTerm, LanguageCloud
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia

Log a Ticket

Communities

Knowledge Base

Installation and Licensing Help

North & South America Access Support (Gateway)
SDL Knowledge Delivery *
Contenta Suite, LiveContent Suite, XPP, Xopus, Acrolinx
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia

Log a Ticket

Communities

North & South America Access Support (Gateway)
 Multiregional and/or 24X7 customers All regions Log a Ticket