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Support

SDL Support

Our technical and client services professionals are focused on making sure you get the maximum value from your SDL products and services.

Log a Ticket

Look up the product name in the overview below and click on one of the ‘Access Support’ or 'log a ticket' links.
For other queries not related to Support, please contact us here.

SDL Customer Gateway

SDL is launching a new support system called the SDL Customer Gateway. Please utilize the table below, find your product and access support. Should you encounter any difficulty raising a ticket, please contact your regular SDL contact or join the SDL Gateway community for assistance.

Note: support documentation and communities are only provided in English.

Product
Support Portal
SDL ACM & SDL CMC

Access Support (Gateway)
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emptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyACM Product Lifecycle

CMC Product Lifecycle

SDL BeGlobal
Access Support (Gateway)
SDL Customer Analytics

Access Support

Communities

Knowledge Base

SDL eCommerce Optimization

Log a Ticket (Fredhopper)

Communities

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emptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyemptyKnowledge Base

Product Lifecycle (Fredhopper)

SDL Knowledge Delivery 
Acrolinx, Contenta Suite, Knowledge Center (formerly known as LiveContent), LiveContent S1000D, XPP, Xopus
Access Support (Gateway)
SDL Language Enterprise 
TMS & WorldServer
Access Support (Gateway)

SDL Translation Productivity 

Trados Studio, Studio GroupShare, Passolo, MultiTerm, LanguageCloud

Access Support (Gateway)


For customers without a Support Contract:

Communities

Installation Help

License help

SDL Web 
Media Manager, Quatron, Web (formerly known as Tridion)

Access Support (Gateway)

Web Product Lifecycle

Multi-regional and/or 24X7 customers

Access Support (Gateway) »