Support

SDL Support

Our technical and client services professionals are focused on making sure you get the maximum value from your SDL products and services.

Log a Ticket

Look up the product name in the overview below and click on one of the 'log a ticket' link.
For other queries not related to Support, please contact us here.

SDL Customer Gateway

SDL is launching a new support system called the SDL Customer Gateway. The new system will be rolled out to our customers in phases based on region. Please utilize the table below, find your product and region and access support. Should you encounter any difficulty raising a ticket, please contact your regular SDL contact or join the SDL Gateway community for assistance.
Product
Region
Web Portal
SDL BeGlobal
All regions
Access Support (Gateway)
SDL ACM & SDL CMC
All regions

Access Support (Gateway)
empty

empty

emptyACM Product Lifecycle

CMC Product Lifecycle

SDL eCommerce Optimization All regions

Log a Ticket (Fredhopper)

Communities

emptyempty

emptyemptyKnowledge Base

Product Lifecycle (Fredhopper)

SDL Campaigns All regions

Access Support 

SDL Campaigns Product Lifecycle

SDL Customer Analytics All regions

Access Support

Communities

Knowledge Base

SDL Web *
Media Manager, Quatron, Web (formerly known as Tridion)
All regions

Access Support (Gateway)

Web Product Lifecycle

SDL Language Enterprise *
TMS & WorldServer
All regions
Access Support (Gateway)

SDL Translation Productivity *

Trados Studio, Studio GroupShare, Passolo, MultiTerm, LanguageCloud
All regions
Access Support (Gateway)
Customers without a Support Contract

Communities

Installation and Licensing Help

SDL Knowledge Delivery *
Acrolinx, Contenta Suite, Knowledge Center (formerly known as LiveContent), LiveContent S1000D, XPP, Xopus
All regions
Access Support (Gateway)
 Multiregional and/or 24X7 customers All regions Access Support (Gateway)