Support

SDL Support

Unsere Experten für Technik und Kundenbetreuung sorgen dafür, dass Sie Ihre SDL Produkte und Services optimal nutzen können.

Einreichen eines Tickets

Suchen Sie einfach den Produktnamen aus der folgenden Übersicht heraus und klicken Sie auf den Link zum Einreichen eines Tickets.
Bei Fragen, die nicht Support-bezogen sind, erreichen Sie uns hier.

Produktübersicht

Web

SDL Web
SDL Media Manager
SDL Quatron
ACM/CMC

CMC Product release lifecycle > 
ACM Product release lifecycle >

SDL Web Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Campaigns

SDL Email Manager
SDL Campaign Manager
AMS



Campaigns Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Customer Analytics

SDL Social Media Monitoring (SM2)
SDL Customer Journey Analytics



To access Support and Knowledge, please refer to the below table

Ecommerce

SDL eCommerce Optimization (Fredhopper) 



Fredhopper Product release
lifecycle >

To access Support and Knowledge, please refer to the below table

Translation Productivity

SDL Studio GroupShare
SDL Trados Studio     
SDL Passolo  
SDL Language Cloud 
SDL MultiTerm


To access Support and Knowledge, please refer to the below table

Language Enterprise


SDL WorldServer  
SDL TMS  
SDL BeGlobal



To access Support and Knowledge, please refer to the below table

Knowledge Delivery


Acrolinx
SDL Contenta Suite
SDL Knowledge Center
SDL XPP
SDL Xopus

To access Support and Knowledge, please refer to the below table

SDL Customer Gateway

SDL is launching a new support system called the SDL Customer Gateway. The new system will be rolled out to our customers in phases based on region. Please utilize the table below, find your product and region and access support. Should you encounter any difficulty raising a ticket, please contact your regular SDL contact or join the SDL Gateway community for assistance.
Product
Region
Web Portal
SDL BeGlobal
All regions
Access Support (Gateway)
SDL ACM & SDL CMC
All regions Access Support (Gateway)
SDL eCommerce Optimization All regions

Log a Ticket (Fredhopper)

Communitiesempty

emptyemptyemptyemptyemptyemptyempty

emptyemptyemptyemptyemptyemptyemptyKnowledge Base

SDL Campaigns All regions Access Support
SDL Customer Analytics All regions

Access Support

Communities

Knowledge Base

SDL Web *
Media Manager, Quatron, Web (formerly known as Tridion)
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia Access Support (Gateway)
North & South America Access Support (Gateway)
SDL Language Enterprise *
TMS & WorldServer
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia Access Support (Gateway)
North & South America Access Support (Gateway)
SDL Translation Productivity *
Trados Studio, Studio GroupShare, Passolo, MultiTerm, LanguageCloud
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia Access Support (Gateway)
North & South America Access Support (Gateway)
Customers without a Support Contract

Communities

Installation and Licensing Help

SDL Knowledge Delivery *
Acrolinx, Contenta Suite, Knowledge Center (formerly known as LiveContent), LiveContent S1000D, XPP, Xopus
Europe & Middle East Access Support (Gateway)
Asia Pacific & Australia Access Support (Gateway)
North & South America Access Support (Gateway)
 Multiregional and/or 24X7 customers All regions Access Support (Gateway)