SDL Partners with PFU Technical Communications to Solve Complexity in Delivering Technical Documentation to Global Audiences

SDL (LSE: SDL), a leader in global content management, translation and digital experience, today announced a partnership with PFU Technical Communications Limited to develop solutions that help brands overcome the challenges involved in technical documentation creation, management and delivery across the content supply chain in multiple languages. 

PFU Technical Communications, based in Japan, is a manual production company that provides total support services from production to translation of content using the latest technical authoring technology. The company creates – based on Darwin Information Typing Architecture (DITA) – user manuals and documentation for global brands that make it easy for customers to understand, read, and search a product. DITA is an XML-based open standard for structuring, developing, managing, and publishing technical content across different languages and formats. 

The combination of PFU Technical Communications’ advanced DITA and XML technologies, and SDL Tridion Docs, a DITA-based structured content management solution, will solve the complexity involved in creating, managing and distributing in-depth product content and technical documentation at scale. It works by giving authors a structured, component- based approach to creating content, allowing them to adapt one or many pieces of content with little effort and deliver across multiple touchpoints – something that can be challenging without such a tool where each piece of content needs to be updated manually. 

“We have a long history in providing DITA and XML-based writing, consulting and information architecture to some of the globe’s top brands,” said Hiroyuki Yoshida, Corporate Vice President, PFU Technical Communications. “With a dedicated team, consisting of a project manager, writer, translator, and editor, we provide a one-stop service that includes planning, writing and translating technical documents, and are always looking for innovative ways to help customers get more value from their content supply chain. Our partnership with SDL supports this vision and look forward to creating more value for our customers as they take their business global.” 

As a DITA-based structured content management solution, SDL Tridion Docs, part of SDL Tridion DX, makes it easier for content authors and subject matter experts to create, edit and review content. The technology is also integrated with SDL Translation Management, enabling companies translate their technical content with the click of a button, track status of publications in translation, and automate the publish of technical content into a variety of formats, thereby eliminating desktop publishing for translated versions. 

“Technical and support documentation plays a vital role in the customer experience. If customers can easily find product information and clear instructions, you improve their overall experience and interaction with your brand,” said Thomas Labarthe, Chief Revenue Officer, SDL. “Our partnership with PFU Technical Communications tackles this by helping brands to deliver any type of technical content to a global audience.” 

PFU Technical Communications
PFU Technical Communications provides user-friendly manuals based on their expertise in creating and translating product manuals. With advanced technologies such as XML and DITA, they create manuals at lower cost compared to conventional methods, by supporting various media for a single source and improving the quality. Visit: http://www.pfu.fujitsu.com/pte/en/