dcsimg

Looking for Alterian SM2? On January 30th, 2012 SDL acquired Alterian, a leader in social media analytics. Alterian SM2 is now SDL SM2

Dismiss this message Dismiss this message

 SDL SM2 
 Social Media Monitoring 

Belgacom Case Study

SDL SM2 enables Belgacom to listen for and engage customers in their own language across all social media channels, allowing for a more customized and relevant customer experience.

Guerilla PR Case Study

Finding opportunity in the midst of a crisis - Guerilla PR uses SM2 to help Johnson Diversey “do well by doing good”

Erste Group Case Study

How SM2 enhances reputation management in the Financial Industry

SDL SM2

SM2 allows you to easily capture and analyze data from social media channels to drive more informed business decisions around: 

• Brand engagement and reputation management

• Market and product trending

• Competitive position and benchmarking

• Identifying and engaging key communities and influencers 

• Segmenting and profiling customers 

• Generating sales leads and targets of opportunity


Enter your email address for a live demo of SDL SM2, or buy our social media monitoring tool at www.sdlsm2.com/buy

MailMe

Social media listening: Historical and in real-time

SM2 began collecting data in October 2007 and makes this entire historical dataset available to customers.  SM2 continuously collects social media data to ensure a comprehensive social media listening experience.  Sources include: 
 
• Blogs (LiveJournal, TypePad)
• Message Boards and Forums
• Microblogs (Twitter, Plurk, Identi.ca)
• Wikis
• Video and Photosharing (YouTube, Flickr, Instagram)
• Social Network (Ning, Facebook, LinkedIn)
• Classified Sites (Craigslist)
• Review Sites (ePinions)
social media monitoring and sentiment analysis

Flexible reports and dashboards

SM2 provides unlimited searches and profiles offering the freedom to listen for as many brands, products or topics as you like.  SM2 has 16 out-of-the-box reports and social KPIs focused on key aspects of social media data, as well as a highly configurable and flexible Dashboard.  Reports and Dashboards can be easily shared and data exported to other formats (csv, xml, txt and html) to be used in other reporting applications.

 

Through collecting, visualizing and analyzing the social media dataset, SM2 provides insight and foresight from social media conversations.

Learn more

Read our case studies to find out more about how SDL SM2 impacts businesses, or check out our offering for small to medium sized businesses.

CallMe
MailMe

Next steps...

Enter your phone number to receive a call back or enter your email address to receive a live demo of SDL SM2, or buy it at http://www.sdlsm2.com/buy/