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Taxonomy Design for Self-Service Delivery

Taxonomy Design for Self-Service Delivery

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Scott Wolff, ECM Technical Program Manager for the Global Customer Care organization within Hewlett-Packard, discusses the changes that HP is implementing using SDL Knowledge Center to enable customer self-service support of 90,000 product models, for 500 million customer visits per year, spanning 75 countries and 14 languages. 

Don't miss this opportunity to hear from experts on how to accelerate your customer self-service delivery strategy and learn how to: 

  • Improve multilingual customer self-service delivery via your support website 
  • Build and manage a web experience with centralized taxonomy 
  • Tag different types of content for consistent customer navigation 
  • Implement best practices for Component Content Management and User Experience

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