It’s time to stand out from the global crowd!
Offering a great product is no longer enough. Customer care is now a top differentiator in customer satisfaction, loyalty and retention. For global audiences, offering effective multilingual customer service and support across channels and time zones will take you a step further in increasing customer satisfaction and loyalty.
Machine Translation (MT) helps enable customer care by giving you a window into your multilingual customers’ emotions and with it, a competitive advantage throughout the customer journey.
This eBook will show you:
- The relationship between content and great customer care.
- How MT impacts global customer support enablement across escalation tiers.
- Emerging trends in customer care and how to prepare for them.
- What is needed to enable the use of next generation customer support platforms like chatbots.
- How multilingual customer support helps convert global customers into loyal advocates.