Staff at California Casualty were struggling to find the information they needed quickly and wanted to improve employee productivity and customer experience.
Using SDL Tridion Docs:
- California Casualty were able to reduce 35,000 documents down to 6,500 documents – an 81% reduction in the amount of content.
- Their 700 page training manual was reduced to 200 pages – a remarkable 71% reduction.
- The amount of time spent searching for information dropped significantly – their four person help desk was discontinued since information findability improved by 75%.
Read this latest Case Study to understand how California Casualty gets the ‘right information to the right people at the right time’ with SDL Tridion Docs.