Cisco dominates the global market for networking equipment such as routers and switches and is proactively developing a range of hardware and software solutions designed to exploit the potential of networks to the fullest. The evolution of networking equipment brought with it a massive increase in documentation to translate and products to localize, as well as an urgent need to find an efficient way of managing them.
Cisco Systems in the US set up a specialist internal localization and translation group in 2009. A similar team was established in its Japanese office and the members embarked on redefining its approach to localization, with SDL as its chosen partner. SDL proposed a completely new way of localizing Cisco’s product and technical documentation, marketing material, brochures and web content. The chosen solution involved a complete reengineering of localization business processes. This powerful partnership underpinned a two-year program of change to Cisco’s localization operation. The changes were implemented by dedicated SDL and Cisco employees and extended as far as product testing. Today, Cisco is recognized for its rapid installations, the provision of highquality product information to its partners and for successfully localizing in line with demand.