SDL global

SDL Response to the Coronavirus: How We Are Supporting Business Continuity for Our Colleagues and Customers

While the real impact of the COVID-19 (Coronavirus) is still unknown, SDL actively continues to monitor and respond to the situation globally to ensure the health and wellbeing of all our employees and their families, while also reducing any risk in the delivery of our content and language solutions to customers.
Business continuity is one of our key priorities here at SDL. We have activated a global crisis committee and ongoing business continuity plans to manage the overall SDL response across all impacted countries and regions, to safeguard our people and minimize any impact to our business.

Our IT team has built an orchestration platform with virtualized environments, storage and automation tools to help our customers avoid any major operational disruption. Last year, this strategy enabled us to operate during regional disruption in Paris (France), Santiago (Chile), Kaslik (Lebanon) and Hong Kong with no operational downtime. We are deploying the same strategy across all of our Greater China delivery offices in order to maintain business as usual services to customers.

On a daily basis we are reviewing information released by governments and the World Health Organization, as well as global news agencies, and are communicating regularly with our employees and customers, making sure they have what they need to stay healthy and operate as normal.

We would like to take this opportunity to emphasize the importance of communication, and how critical it is that all stakeholders fully understand their position and role in reducing the potential impact of the virus. Our teams are available 24/7 to support customers’ language and content needs, and ensure the continuity of their business. We encourage any customers that need support or are concerned to email / telephone your account manager or support representative. You can also email us on: puttingyoufirst@sdl.com.