Online Support
Looking to reduce your global customer support costs?
In today’s global marketplace, delivering high quality after-sales support in local language is no longer an optional activity. SDL helps you cost effectively deliver your online product knowledgebase in multiple languages to support your customers' requirements around the globe.
- CNH - 經銷商網路可取得多語言 eSupport 技術資料庫
- Canon cuts costs with multilingual eSupport module
- Global Support white paper 'Any language you want - so long as it's English'
- 全球市場的線上支援：SDL 管理簡報
- OneWeb: Intel - Delivering cost-effective, consistent online support to a global audience
- OneWeb：CNH 與 SDL：將全球線上支援的效率提升到最佳水準
Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.
Joe Pstrak, Director of Dealer e-Business Services, CNH
As an organization providing complex products to global markets, overcoming budget constraints to provide effective after-sales support in multiple languages is a challenge, but addressed effectively provides you with a distinct competitive differentiator.
As part of a Global Information Management strategy, technology and language services from SDL can be leveraged to centralize all global content requirements, significantly reducing the costs involved in delivering online self-help in the language of choice for your global customer. In turn the following benefits can be realised:
- Cost containment
Reduce volume of offline support calls
Write support content once, translate once, reuse many times
Increased automation of multilingual delivery
- Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week
- Improved efficiency of customer complaints handling
Early visibility of product concerns on a global basis
Faster deployment of product fixes in multiple languages
Reduced warranty exposure
- Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates
Webex
OneWeb: Intel - Delivering cost-effective, consistent online support to a global audience
In today's global marketplace delivering self-help product support to customers in their local language is complicated. In this webinar Intel will explain how they have used a combination of XML-based technology and business process changes to deliver improved production efficiencies and consistency of online support content for a global audience.OneWeb：CNH 與 SDL：將全球線上支援的效率提升到最佳水準
此網路研討會將探討特定技巧與技術，可用於為您的客戶提供當地語言的自助支援內容，不僅快速有效，而且成本低廉。 主題將會包含：
- 如何採用符合成本效益的方式，提供多國語言的產品知識庫
- 聰明利用機器翻譯，以供線上支援內容使用
- 全球製造支援範例：Case New Holland Global N.V.
個案研究
CNH - 經銷商網路可取得多語言 eSupport 技術資料庫
「透過經過核准的解決方案建立的知識庫，我們的經銷商網路現在若有任何問題，可以在任何時間取得多國語言的支援。 所有經銷商在 ASIST 中所搜尋的問題，有 80% 可獲得解決，只剩下 20% 需升級處理。 我們的系統停用時間因此而縮短，進而提升客戶的滿意度。」
Canon cuts costs with multilingual eSupport module
“By combining SDL's worldwide translation services with SDLWorkFlow, an enterprise-class web-based globalization management system, SDL helped Canon achieve their vision...”
白皮書
Global Support white paper 'Any language you want - so long as it's English'
How today’s support manager can deliver a truly global support experience
全球市場的線上支援：SDL 管理簡報
以本地語言提供客戶支援是複雜的工作。 因為有大量的內容，本地化的資訊量比業務及行銷環境中的資訊量多出好幾倍，這項工作需要大量昂貴的資源。
