Hewlett-Packard Reduces Support Costs & Improves Customer Satisfaction
Global Information Management solution enables HP to deliver accurate information to global markets faster
To effectively develop and deliver global information, HP needed to implement a Global Information Management (GIM) strategy which would devote more attention to managing terminology. This would ensure that only consistent and appropriate terms are used within corporate communications, enabling accurate information to reach global markets faster. This proactive approach to terminology management wrapped within the GIM solution eliminated these problems and enhanced the entire globalization process.
Featured solutions:- Terminology Management
- Global Authoring
- Translation Management
- Inconsistent and inaccurate content
- Multiple inefficient processes
- Ineffective terminology management impacted communications
- Current processes involved multiple overlapping manual steps
- Reduced new product costs for content by 56%
- Cut content infrastructure costs by 30% due to consolidation and centralization
- Saved more than $3.5 million annually on translation costs
- Content reuse improved by 68%, a 50% increase from the previous year
- Higher quality and consistency of translations of 30 million+ words per year in 36 languages
- Reduced customer support costs
