Customer Success Stories
Helping our customers to be successful on the global stage
SDL Global Information Management (GIM) solutions transform the way our customers do business. Consistent brand delivery, faster time-to-market and enhanced customer experiences result from the deployment of SDL technology.
World-class enterprise organizations are delivering accurate information effectively and efficiently to their worldwide audiences. For example:
Intel uses SDL technology and services to deliver their support website into multiple languages. The company is now achieving 80%+ leverage of existing translated content.
Philips uses SDL technology to enable the delivery of all content across Consumer Electronics, Domestic Appliances and Medical Systems in more than 35 languages.
Salesforce.com uses SDL technology to automate the delivery of their marketing websites into multiple languages.
See more of our customer success stories below
Agfa HealthCare Case Study
By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa HealthCare has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly.
Atlas Copco creates a showcase global web content management system with SDL
An integrated deployment of SDL Tridion and SDL Translation Management System has created a global web content management solution allowing the company to deliver information in local languages to a global audience.
Avaya Increases Efficiency by 30% with SDL Global Information Management
Avaya has deployed a comprehensive SDL Global Information Management solution, comprising SDL Translation Management System, SDL MultiTerm, and SDL AuthorAssistant which helps Avaya deliver crucial content in multiple languages across its product lines.
Helping Avaya Deliver Localized Content Consistency
Localized content consistency is the watchword at Avaya. As one of the world’s great communications companies, Avaya faces the challenge of providing localized content (in up to 35 languages) across numerous product lines— all delivered to a seamlessly consistent and accurate standard.
The Bosch terminology portal makes corporate language possible in 23 languages
Bosch required a web-based portal which all its employees could access via the intranet in order to look for terms in several different languages. In other words, an online dictionary containing company-specific data. SDL MultiTerm and SDL Translation Management System was the chosen solution.
Canon Cuts Costs With Multilingual Support Module
SDL’s Translation Management System has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. Multilingual support information now reaches the customer faster than ever, and translation assets are stored and reused on an ongoing basis for all content flowing through the system.
Comsus Anticipates Complete Return on SDL Investment in Two Years
By standardizing on SDL, Comsus is helping its clients effectively protect their brand values, speed the market launch of new products and services and reduce cost—all as part of an integrated Global Information Management solution.
COPA-DATA Reaches New Global Markets Faster with SDL
“Thanks to the scalability and the comprehensive language support that the SDL solution offers, we are now able to expand our number of target languages on demand when entering new global markets.”
European Institute of Romania Case Study
158,000 pages of translation. Tight deadlines at every step. And an explicit need for language accuracy and consistency. The challenges facing the European Institute of Romania in localizing the Acquis Communautaire into Romanian were daunting.
Innovation: The FICO™ Formula for Agile Global Expansion
In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives.
Giesecke & Devrient Banks on a Secure Future with Terminology Management from SDL
As a leading technology supplier to banks and governments, Giesecke & Devrient requires high-quality user documentation delivered into multiple languages for its worldwide customers. To help improve content quality and consistency, they turned to SDL and implemented a terminology management system.
Global Information Management solution from SDL helps perfect new European healthcare standard
The following case study looks at how SDL’s Global Information Management System (GIM) has enabled the European Medicines Agency (EMEA) and GlaxoSmithKline (GSK) to work together to help perfect the new European healthcare standard,Product Information Management, and create a streamlined, efficient process for the approval of new drugs and product
GTA/OctopusTravel speeds translation by 50% with SDL
GTA/OctopusTravel is saving up to a half a million dollars a year in translation asset reuse, process automation, and headcount realignment. The translation process is 50 percent faster and the company is guaranteeing future revenues by bringing new travel products to market faster. The bottom line is that SDL is supporting GTA/ OctopusTravel’s business expansion at minimal cost to the company while simultaneously extending brand values.
Hewlett-Packard Reduces Support Costs & Improves Customer Satisfaction
The fundamental problem facing HP is the need to provide product content to one billion customer. By unifying and automating the localization process with SDL Global Information Management solutions, HP accelerated time-to-market and improved the quality of customer interactions with accurate, targeted, and consistent global content.
The KION Group streamlines translation processes for 26 languages and reduces costs by more than 35%
Read how KION have reduced costs, decreased time-to-market and streamlined localization processes by adopting a Global Information Management solution including translation management, terminology management and centralized translation memories.
Kyocera Mita Cuts Translation Costs and Reaches Market 30% Faster with SDL
Download the Kyocera Mita case study to learn how this leading Japanese document management company has reduced end-to-end localization costs by 40%, increased translation productivity by 30% and is maintaining consistent global brand identity in all markets.
SDL Solutions Deliver Fast, High-Quality Global Information for Motoman Robotics
"Not only does SDL get our products out much faster, but its software also helps ensure compliance with strict regulations and enables us to create high-quality, personalized experiences for customers. SDL made such a difference in our European operations that we are looking to extend our investments throughout our corporate family."
NetApp Turns to DITA and Global Authoring to Scale Information Engineering
This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune’s “Best Companies to Work for”, chose to adopt the DITA standard and global authoring practices for the production of technical information.
SDL Enables Austria's Central Bank to Effectively Manage Terminology
Challenged with delivering an ever-increasing number of highly complex translation and editing projects, the Language Services team of the Oesterreichische Nationalbank (OeNB) needed to effectively manage terminology.
Philips Maximizes Reuse in Product Communications to Acclerate Time-to-Market
With a growing product range, expansion into new markets and an increasing range of communication channels, Philips was faced with hugely complex multilingual content management challenges. It has made dramatic improvements by fundamentally changing the business processes and introducing new technologies. The result is faster time-to-market, improved quality of communications and 30% reduction in costs.
Borderless Brand Management: The Philips Strategy for Global Expansion
This case study, brought to you by The Gilbane Group, tells the story of how Philips has met and is keeping pace with changing and often disruptive business environments by evolving operations and communications touchpoints in a just-in-time approach that maximizes global opportunity based on consumer need.
Robert Bevington on Localization and Terminology at dSpace
dSpace GmbH in Paderborn (Germany) not only uses the SDL Passolo localization tool to localize its software - it also uses it for proofreading. Robert Bevington, Group Manager for Documentation and Language Services, tells us about his experiences with the tool.
Win-win situation for Schering AG with SDL Global Information Management Solutions
Why sacrifice speed for accuracy when you can have both? That's what Schering discovered when it implemented SDL Global Information Management Solutions which improved accuracy and accelerated time-to-market by 50%.
SDL Trados Technologies Support Simultaneous Global Launch of National Instruments Measurement and Automation Solutions
Learn how SDL Trados Desktop solutions enabled National Instruments to launch its solutions simultaneously in markets around the world.
Siemens Medical Solutions Streamlines Product Information for Customer Service
Working together to meet Siemens Medical Solution’s needs, Astoria Software, SDL International, and TANNER AG provided a complete Global Information Management solution to accelerate the deliverly of high-quality product and technical information to their global customers.
Siemens Building Technologies Manages 50% Increase in Content using SDL Trados
Using SDL Trados—the market leading computer aided translation (CAT) and translation project management solutions, Siemens Building Technologies is able to re-use a significant proportion of its content and manage twice as much translation output without any additional resources.
The Global Customer Experience: Sun Microsystems’ Vision for the Participation Age
This is the story of Sun Microsystems’ commitment to achieving excellence throughout its global customer experience. With an impressive base of international customers as well as global brand recognition for innovative technologies, Sun cannot afford to deliver anything but a compelling global customer experience.
