GIM Webinar Series: Strategy #5 - Automate Translations

Communicate Like You've Never Communicated Before

Customer satisfaction is of the utmost importance in keeping the customers you have today and acquiring new ones.  To achieve this on a global scale, you need to improve the global customer experience by talking to them in their language, accurately and consistently, through all communication channels including online customer support portals and technical documentation.

You will learn how to:

• Increase translation productivity for technical documentation without sacrificing quality

• Reduce global service and support costs by enabling web self-service across all your customers’ languages

• Improve time-to-market by 50% and reduce costs by 40% while still delivering high-quality content to global customers

Speaker: Sophie Hurst, Director, Product Marketing, SDL