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AGCO Cultivates Customer Service with SDL Technology

AGCO implements complete integrated GIM solution for global service documentation

SDL Maidenhead , United Kingdom
2006年3月1日

SDL International, a leader in the emerging market for global information management (GIM) solutions, announced today a €1m agreement with AGCO Corporation, a worldwide designer, manufacturer and distributor of agricultural equipment, to provide an integrated end-to-end solution for the authoring, management and publishing of technical service documentation to AGCO’s global customers

 

Having completed a number of acquisitions in recent years, AGCO was faced with a mix of isolated authoring, content management and publishing processes across its core brands of Challenger, Fendt, Massey Ferguson, SISU Diesel and Valtra.  SDL will deliver an integrated GIM solution that spans the entire content lifecycle, enabling AGCO to consolidate technical publications, terminology, content management, translation, web and marketing publications, onto one, unified platform.  With up to 25 languages to support, the new solution will substantially shorten time-to-market, improve the quality and consistency of marketing and service documentation and is expected to provide an ROI within 18 months.

The GIM solution includes authoring of structured content in XML using Blast Radius XMetaL integrated with SDL AuthorAssistant to ensure consistency of language and terminology. SDL PhraseFinder will be used for terminology mining and SDL MultiTerm for enterprise-wide web-based terminology management. Trisoft InfoShare integrated with SDL Translation Management System will support all XML content management, translation and publication processes, with SDL providing the language translation services.

“We needed an integrated solution for the creation, management and publication of global marketing and service documentation in 25 languages across many different manufacturing lines,” commented Kevin Worrall, Technical Service Director at AGCO. “The SDL solution provides AGCO with a corporate common platform for aligning our documentation processes with our manufacturing and engineering centres. By maximizing the reuse of components and fully leveraging our global information assets, we will deliver higher quality publications faster and lower our costs by 30%.”

“We have integrated best-of-breed XML technologies along the content lifecycle to provide AGCO with a streamlined process that spans authoring to content management to translation and publishing,” stated Keith Mills, President Technology Division at SDL. “Together with our best practice knowledge in technology and language services, this GIM solution will help AGCO gain significant competitive advantage in critical business areas such as consistent branding, time-to-market and customer satisfaction.”

About AGCO Corporation
AGCO Corporation, headquartered in Duluth, Georgia, is a global manufacturer and distributor of agricultural equipment and related replacement parts. AGCO products are distributed in more than 140 countries. AGCO offers a full product line including tractors, combines, hay tools, sprayers, forage, tillage equipment and implements through more than 3,900 independent dealers and distributors around the world. AGCO products are distributed under the various well-known brand names AGCO®, Challenger®, Fendt®, Gleaner®, Hesston®, Massey Ferguson®, New Idea®, RoGator®, Spra-Coupe®, Sunflower®, Terra-Gator®, Valtra®, and White™ Planters. AGCO provides retail financing through AGCO Finance. In 2005, AGCO had net sales of $5.4 billion.   For more information, visit www.agcocorp.com.

關於 SDL

SDL 是全球資訊管理 (GIM) 解決方案的領導廠商,能讓企業組織加速向全球市場提供高品質多語言內容。 其企業軟體及服務與現有業務系統整合,可從編寫、出版到整個分散式翻譯供應鏈,管理全球資訊的遞交作業。

全球產業領導者均仰賴 SDL 為其 GIM 流程提供企業軟體或代管服務,這些企業包括:ABN-Amro、Best Western、Bosch、Canon、Chrysler、CNH、Hewlett-Packard、Microsoft、Philips、SAP、Sony、SUN Microsystems 及 Virgin Atlantic。

SDL 已建置逾 500 個企業 GIM 解決方案、在整個 GIM 生態系統部署逾一千萬套軟體授權,每個月並為 1,000 萬個客戶提供隨選翻譯入口網站存取。 超過 1,000 位專業從業人員透過其全球性基礎架構 ( 超過 50 個辦事處遍佈於 30 個國家中) 提供諮詢服務、實作與語言服務。 如需更多資訊請造訪 www.sdl.com

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EMEA - Amy Hall (SDL)
+44 (0)1628 410120
amyhall@sdl.com