Cancellation by the client for one or more participants can be done until 16 working days before the start of the training without any charges. When a course is cancelled between 15 and 6 working days before the start of training, 50% of the course price will be charged. Cancellation within 5 working days before the start of the course means that the full course price will be charged. Cancellation of a course by the client does not automatically give the right to a substitute training, class-room or teacher at any other time. Changing to another course date will be regarded as a cancellation of the client’s original purchase order. Only written cancellations will be accepted. Please send cancellations in writing to firstname.lastname@example.org
including full details of course, date and delegate name(s). We will assess the date of notification as the date when all pertinent information is received by us. If you have any questions about cancelling course reservations, please do not hesitate to contact us for clarification.) SDL reserves the right to reschedule a training for which less than three people apply.