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 SDL GlobalConnect 
 Automated translation for 3rd party solutions 

Overview

SDL GlobalConnect extends the power of SDL BeGlobal into other applications through pre-integrated solutions. With these easy to deploy and use integrations, content managers and support agents can have instant real-time or on-demand, one click translation within an existing application so they can accelerate global, multilingual communication with their customers.  Integrations are currently available for knowledge bases, email support and live chat.

SDL GlobalConnect for RightNow Answers

With SDL GlobalConnect for RightNow Answers, content managers are enabled to send knowledge base content (Answers) for automated translation from within the RightNow Answers interface provided by Oracle RightNow. This functionality has proven to reduce publishing times of foreign language content for customer support organizations in large global companies.

Benefits

  • Own the end-to-end global publishing process in a single interface - Manage the translation and global publishing of answers for multiple languages exclusively within the RightNow agent desktop, even without knowledge of foreign languages. 
  • Translate and publish globally within seconds - Receive a translated answer back in seconds, enabling trusted, instant publishing across languages.
SDL GlobalConnect Answers Multiselect
SDL GlobalConnect Answers Translate Now
  • Eliminate manual tasks - The integrated workflow means that translations are submitted from, and stored directly within, the RightNow application as Answer objects, avoiding tedious cutting & pasting or extraction of data to send for translation. 
  • Access to SDL BeGlobal reporting & analytics - Administrators can access data through a portal to report on usage of SDL GlobalConnect for Right Now Answers across the organization. This enables them to determine ROI and opportunities for growth.

Features

  • One-click translation - Initiate the translation into one or multiple languages with a single click. 
  • Auto Update of Answer Links - Answer Links are now automatically updated. 
  • Translation of all text fields - All free text fields in an Answer (Question, Answer, Summary, Keywords, and Notes) are translated to enable better access to multilingual content.
SDL GlobalConnect Answers Settings
SDL GlobalConnect Account Settings
  • SDL TrustScore™ enabled - SDL TrustScore is SDL’s patent pending algorithm that assigns a numerical value between 1 and 5 to every automated translation performed by the SDL system. This value predicts the score that a human would likely assign as to the utility of the translation. 
  • SDL TrustScore Workflow - Include SDL TrustScore seamlessly in your existing publication workflow to automatically review, send email alerts, or publish Answers.

System Requirements

  • RightNow CX installed.
  • SDL BeGlobal account.
  • RightNow Connect and SOAP API Access.
  • A minimum of one RightNow Enterprise Account.

Resources and downloads

Learn more about leveraging automated translation within other applications.
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