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_tcm33-4268_w368.png "Belgacom Case Study")
Proactive brands like Belgacom are taking their customer service strategy to the next level by adding an additional facet, their customer’s online conversations. By listening to their customers’ conversations online Belgacom is able to engage and proactively resolve any issues or concerns customers are experiencing. By utilizing SDL SM2, Belgacom is now delivering a ‘wow’ factor when it comes to online customer service. Last ned »
To fully understand your target market, it is important to evaluate all types of data. Social media data allows you to tap into a resource that is completely unbiased, unsolicited and user generated. By applying our virtual ethnography method to the Clorox acquisition of Burt’s Bees, this study will show you a comprehensive understanding of Burt’s Bees audience behaviors, and how to turn this understanding into action. This is achieved through the rigor behind our virtual ethnography approach to social media data paired with detailed analysis and business recommendations. To demonstrate the virtual ethnography approach in action, the SDL Social Insights team examined the effects online surrounding the acquisition to show how businesses can target messaging using social media data. Last ned »
By implementing SDL Tridion, ABN AMRO enhances their industry-leading service and support. With a solid reputation SDL has demonstrated a deep understanding of ABN AMRO’s business requirements. ABN AMRO believe they will achieve unprecedented levels of operational efficiency with SDL. Last ned »
_tcm33-4251_w368.png "Agfa Healthcare")
By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly. Last ned »
Se hvordan SDLs oversettingstjenester og et sentralisert innholdsstyringssystem fra SDL Tridion har gitt Atlas Copco en integrert løsning for håndtering og lokalisering av innhold i rask endring på 13 språk og 150 webområder verden over. Last ned »
COPA-DATA chose SDL to provide it with a holistic and optimized approach to its translation needs. After an initial product demonstration and pilot scheme, SDL proved its technology’s high performance and the wide variety of supported languages. SDL worked closely with COPA-DATA to fully understand and gather its specific requirements. Last ned »
Avaya has deployed a comprehensive SDL Global Information Management solution, comprising SDL Translation Management System, SDL MultiTerm, and SDL AuthorAssistant, which helps Avaya deliver crucial content in multiple languages across its product lines. Last ned »
One of BBVA’s core corporate principles is placing its customers at the center of their business. BBVA followed through on this commitment to customers by giving them control over their online experience. Last ned »
Finn ut hvordan SDL hjalp Best Western med å oppnå målsetningene sine mye raskere og til betydelig lavere kostnader. Last ned »
By developing 1-to-1 loyalty marketing, RAPP increased email click-through rates by 40% and achieved a 30% increase in return on investment for the UK’s largest chain of independent hotels. Last ned »
How do you make yourself understood in a major international company when company-specific technical terms must have one clear counterpart in different languages? Bosch collaborated with SDL in order to find a solution. The aim was to allow all Bosch employees to find Bosch terminology which had already been translated for other departments, ensuring that all Bosch employees would use uniform foreign-language terminology in the course of their daily duties. Last ned »
BOSCH Security Systems reduserer kostnadene for programvarelokalisering med 99,5 % med SDL Last ned »
The SDL solution has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. At the same time, the solution facilitated by SDL TMS requires almost no Canon involvement - new or updated content is sent out for translation and deployed to the web using a completely automated workflow. Last ned »
When CareerOneStop came to SDL, it was ready to simplify its content publishing system – and it wanted to do it quickly. SDL understood the problems CareerOneStop faced. One feature of particular interest for CareerOneStop was SDL's content modeling mechanism that models both content requirements and processes. Last ned »
Som følge av rask vekst i områder utenfor USA sto Cerner overfor en utfordring i å oversette og vedlikeholde store mengder dokument- og programvareinnhold samt juridisk innhold for disse nye områdene. Last ned »
Med oppdrag om å redusere kostnader med 5 % årlig måtte Chrysler LLC lage bedre rutiner for nøyaktig kjøretøydokumentasjon på globale markeder. Etter et lovende prøveprogram som spådde kostnadsbesparelser på over 30 %, ble SDL intelligent Machine Translation (iMT) implementert. Last ned »
As a worldwide leader in networking and internet solutions, Cisco Systems Inc. generates annual revenues of $40 billion. Providing hardware and software which carries all types of network traffic from voice to video, the organisation helps individuals, companies and even entire countries become better connected, more efficient and increase their productivity. Last ned »
With responsibility to account to more than half a million residents (and reaching many more), SDL Tridion provides the City of Boston with a tool to communicate accurate, consistent and timely information. Last ned »
"Forhandlernettverket vårt har nå støtte døgnet rundt, hele uken via en kunnskapsbase med godkjente løsninger på kjente problemer. Denne er tilgjengelig på flere språk. Av alle forhandlersøk i ASIST løses nå 80 % gjennom selvbetjening, og bare 20 % eskaleres. Dette har ført til mindre nedetid og mer fornøyde kunder." Last ned »
Colt forenkler global informasjon og muliggjør nøyaktig, konsekvent kommunikasjon på tvers av flere kanaler, land og markeder Last ned »
Compassion is a non-profit organization that focuses on meeting the needs of children in the developing world. Its mission is to alleviate child poverty by providing a combination of programs that help Compassion-sponsored children to thrive, not just survive. Last ned »
Leading Japanese translation services company Comsus is an experienced hand when it comes to SDL. The organization has been using a comprehensive portfolio of SDL technology to improve the efficiency of translation management by connecting the translation supply chain. Last ned »
SDL Tridion addressed Corona Direct's three main goals for its new website: a high-performance platform, empowering marketers and improved online interaction with customers and prospects. Corona Direct achieved greater efficiency by enabling its marketers to make changes to their site directly. Last ned »
By standardizing EU legislative terminology in Romanian using SDL MultiTerm(R), the Translation Coordination Unit of the EIR was able to accelerate the completion of the Acquis, maximize the accuracy and consistency of target texts—and help Romania streamline its accession to the European Union. Last ned »
Emirates use SDL Tridion to manage around 60 regional sites including Chinese, Japanese and Arabic of emirates.com. It also manages sites which represent more than 15 different brands of the Emirates Group, including emirates-holidays. com, skywards.com and arabian-adventures.com. Last ned »
Freedata Labs are true pioneers in the social media data space, having started applying their data analysis skills to the social web back in 2006. Since it was founded in 1993, the consultancy’s expertise has always been in the Business Intelligence, CRM and data analysis arena so making this transition was a natural step. Last ned »
SDL leverer språktjenester som dekker en rekke av Gallups bedriftsbehov. Disse inkluderer oversetting og lokalisering av hundrevis av spørreundersøkelser og rapporter som publiseres hvert eneste år, deriblant webbaserte rapporter, datainnsamling, utadrettede intervjuer og papirbaserte spørreundersøkelser. Last ned »
As a leading technology supplier to banks and governments, Giesecke & Devrient requires high-quality user documentation delivered into multiple languages for its worldwide customers. As the Translation Department began to notice significant inconsistencies in product and part names, Giesecke & Devrient realized they needed to rapidly find and implement a terminology management system to eliminate these inconsistencies. Last ned »
This case study documents the path to the alignment of global content practices with strategic business goals at FICO (NYSE:FIC), formerly Fair Isaac Corporation. Last ned »
The FICO™ Formula for Agile Global Expansion: In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Last ned »