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_tcm11-4268_w368.png "Belgacom Case Study")
Proactive brands like Belgacom are taking their customer service strategy to the next level by adding an additional facet, their customer’s online conversations. By listening to their customers’ conversations online Belgacom is able to engage and proactively resolve any issues or concerns customers are experiencing. By utilizing SDL SM2, Belgacom is now delivering a ‘wow’ factor when it comes to online customer service. Downloaden »
To fully understand your target market, it is important to evaluate all types of data. Social media data allows you to tap into a resource that is completely unbiased, unsolicited and user generated. By applying our virtual ethnography method to the Clorox acquisition of Burt’s Bees, this study will show you a comprehensive understanding of Burt’s Bees audience behaviors, and how to turn this understanding into action. This is achieved through the rigor behind our virtual ethnography approach to social media data paired with detailed analysis and business recommendations. To demonstrate the virtual ethnography approach in action, the SDL Social Insights team examined the effects online surrounding the acquisition to show how businesses can target messaging using social media data. Downloaden »
By implementing SDL Tridion, ABN AMRO enhances their industry-leading service and support. With a solid reputation SDL has demonstrated a deep understanding of ABN AMRO’s business requirements. ABN AMRO believe they will achieve unprecedented levels of operational efficiency with SDL. Downloaden »
_tcm11-4251_w368.png "Agfa Healthcare")
By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly. Downloaden »
Discover how SDL's translation services, along with a central content management system from SDL Tridion, have provided Atlas Copco with an integrated solution for managing and localizing fast-moving content in 13 languages and on 150 websites worldwide. Downloaden »
COPA-DATA chose SDL to provide it with a holistic and optimized approach to its translation needs. After an initial product demonstration and pilot scheme, SDL proved its technology’s high performance and the wide variety of supported languages. SDL worked closely with COPA-DATA to fully understand and gather its specific requirements. Downloaden »
Avaya has deployed a comprehensive SDL Global Information Management solution, comprising SDL Translation Management System, SDL MultiTerm, and SDL AuthorAssistant, which helps Avaya deliver crucial content in multiple languages across its product lines. Downloaden »
One of BBVA’s core corporate principles is placing its customers at the center of their business. BBVA followed through on this commitment to customers by giving them control over their online experience. Downloaden »
Find out how SDL helped Best Western to achieve their objectives much faster and at dramatically lower cost Downloaden »
By developing 1-to-1 loyalty marketing, RAPP increased email click-through rates by 40% and achieved a 30% increase in return on investment for the UK’s largest chain of independent hotels. Downloaden »
How do you make yourself understood in a major international company when company-specific technical terms must have one clear counterpart in different languages? Bosch collaborated with SDL in order to find a solution. The aim was to allow all Bosch employees to find Bosch terminology which had already been translated for other departments, ensuring that all Bosch employees would use uniform foreign-language terminology in the course of their daily duties. Downloaden »
BOSCH Security Systems reduces the cost of software localization by 99.5% with SDL Downloaden »
The SDL solution has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. At the same time, the solution facilitated by SDL TMS requires almost no Canon involvement - new or updated content is sent out for translation and deployed to the web using a completely automated workflow. Downloaden »
When CareerOneStop came to SDL, it was ready to simplify its content publishing system – and it wanted to do it quickly. SDL understood the problems CareerOneStop faced. One feature of particular interest for CareerOneStop was SDL's content modeling mechanism that models both content requirements and processes. Downloaden »
Following rapid growth in non-US territories, Cerner faced the challenge of translating and maintaining vast quantities of document, regulatory and software content for these new regions. Downloaden »
With a corporate mandate to reduce costs by 5% year on year, Chrysler LLC needed to improve the way they provided accurate vehicle documentation to their global markets. After a promising pilot scheme forecasting over 30% cost savings, SDL intelligent Machine Translation (iMT) was implemented. Downloaden »
As a worldwide leader in networking and internet solutions, Cisco Systems Inc. generates annual revenues of $40 billion. Providing hardware and software which carries all types of network traffic from voice to video, the organisation helps individuals, companies and even entire countries become better connected, more efficient and increase their productivity. Downloaden »
With responsibility to account to more than half a million residents (and reaching many more), SDL Tridion provides the City of Boston with a tool to communicate accurate, consistent and timely information. Downloaden »
“Our dealer network now has 24x7 support via a knowledge base of approved solutions to known concerns available in multiple languages. Of all the dealer searches in ASIST, 80% are now resolved using self-service with only 20% escalated. This has resulted in less down time and improved customer satisfaction.” Downloaden »
Colt streamlines global information delivery; enabling accurate, consistent communication across multiple channels, countries and markets Downloaden »
Compassion is a non-profit organization that focuses on meeting the needs of children in the developing world. Its mission is to alleviate child poverty by providing a combination of programs that help Compassion-sponsored children to thrive, not just survive. Downloaden »
Leading Japanese translation services company Comsus is an experienced hand when it comes to SDL. The organization has been using a comprehensive portfolio of SDL technology to improve the efficiency of translation management by connecting the translation supply chain. Downloaden »
SDL Tridion addressed Corona Direct's three main goals for its new website: a high-performance platform, empowering marketers and improved online interaction with customers and prospects. Corona Direct achieved greater efficiency by enabling its marketers to make changes to their site directly. Downloaden »
By standardizing EU legislative terminology in Romanian using SDL MultiTerm(R), the Translation Coordination Unit of the EIR was able to accelerate the completion of the Acquis, maximize the accuracy and consistency of target texts—and help Romania streamline its accession to the European Union. Downloaden »
Emirates use SDL Tridion to manage around 60 regional sites including Chinese, Japanese and Arabic of emirates.com. It also manages sites which represent more than 15 different brands of the Emirates Group, including emirates-holidays. com, skywards.com and arabian-adventures.com. Downloaden »
Freedata Labs are true pioneers in the social media data space, having started applying their data analysis skills to the social web back in 2006. Since it was founded in 1993, the consultancy’s expertise has always been in the Business Intelligence, CRM and data analysis arena so making this transition was a natural step. Downloaden »
SDL provides language services for a range of Gallup's business requirements. These include the translation and localization of hundreds of surveys and reports published each year, including web-based reports, data collection, outbound interviews and paper-based surveys. Downloaden »
As a leading technology supplier to banks and governments, Giesecke & Devrient requires high-quality user documentation delivered into multiple languages for its worldwide customers. As the Translation Department began to notice significant inconsistencies in product and part names, Giesecke & Devrient realized they needed to rapidly find and implement a terminology management system to eliminate these inconsistencies. Downloaden »
This case study documents the path to the alignment of global content practices with strategic business goals at FICO (NYSE:FIC), formerly Fair Isaac Corporation. Downloaden »
The FICO™ Formula for Agile Global Expansion: In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Downloaden »