Global Support
'Any language you want - so long as it's English' Deliver a truly global support experience by leveraging SDL Language Technologies.
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Most service and support operations are offering a single language compromize to their online customers – English. This is not sustainable long-term. Customers or partners who understand English imperfectly as a second language or have no understanding of your online content are disenfranchised.
Part of the reason this situation has evolved is historical – most support operations started by using online and self-help resources to deliver low priority support to lower value customers. Typically the ‘80/20’ rule has applied where 80% of the support operation costs are allocated to human support agents and dedicated technical account managers for strategic customers.
Download this white paper to discover how SDL Language Technologies can help deliver a truly global support experience.
