Ressources
Téléchargements et documentation
link
Je comprends. Masquer ce message.
Téléchargements et documentation
_tcm12-4268_w368.png "Belgacom Case Study")
Proactive brands like Belgacom are taking their customer service strategy to the next level by adding an additional facet, their customer’s online conversations. By listening to their customers’ conversations online Belgacom is able to engage and proactively resolve any issues or concerns customers are experiencing. By utilizing SDL SM2, Belgacom is now delivering a ‘wow’ factor when it comes to online customer service. Télécharger »
To fully understand your target market, it is important to evaluate all types of data. Social media data allows you to tap into a resource that is completely unbiased, unsolicited and user generated. By applying our virtual ethnography method to the Clorox acquisition of Burt’s Bees, this study will show you a comprehensive understanding of Burt’s Bees audience behaviors, and how to turn this understanding into action. This is achieved through the rigor behind our virtual ethnography approach to social media data paired with detailed analysis and business recommendations. To demonstrate the virtual ethnography approach in action, the SDL Social Insights team examined the effects online surrounding the acquisition to show how businesses can target messaging using social media data. Télécharger »
By implementing SDL Tridion, ABN AMRO enhances their industry-leading service and support. With a solid reputation SDL has demonstrated a deep understanding of ABN AMRO’s business requirements. ABN AMRO believe they will achieve unprecedented levels of operational efficiency with SDL. Télécharger »
_tcm12-4251_w368.png "Agfa Healthcare")
By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly. Télécharger »
Découvrez comment les services de traduction de SDL, associés au système de gestion de contenus centralisé de SDL Tridion, ont fourni à Atlas Copco une solution intégrée de gestion et de localisation en 13 langues des contenus de l'entreprise en constante évolution, sur 150 sites répartis dans le monde entier. Télécharger »
COPA-DATA chose SDL to provide it with a holistic and optimized approach to its translation needs. After an initial product demonstration and pilot scheme, SDL proved its technology’s high performance and the wide variety of supported languages. SDL worked closely with COPA-DATA to fully understand and gather its specific requirements. Télécharger »
Avaya has deployed a comprehensive SDL Global Information Management solution, comprising SDL Translation Management System, SDL MultiTerm, and SDL AuthorAssistant, which helps Avaya deliver crucial content in multiple languages across its product lines. Télécharger »
One of BBVA’s core corporate principles is placing its customers at the center of their business. BBVA followed through on this commitment to customers by giving them control over their online experience. Télécharger »
Découvrez comment SDL a aidé Best Western à atteindre ses objectifs bien plus rapidement et pour un coût incroyablement réduit. Télécharger »
By developing 1-to-1 loyalty marketing, RAPP increased email click-through rates by 40% and achieved a 30% increase in return on investment for the UK’s largest chain of independent hotels. Télécharger »
How do you make yourself understood in a major international company when company-specific technical terms must have one clear counterpart in different languages? Bosch collaborated with SDL in order to find a solution. The aim was to allow all Bosch employees to find Bosch terminology which had already been translated for other departments, ensuring that all Bosch employees would use uniform foreign-language terminology in the course of their daily duties. Télécharger »
BOSCH Security Systems réduit le coût de localisation des logiciels de 99,5 % avec SDL. Télécharger »
The SDL solution has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. At the same time, the solution facilitated by SDL TMS requires almost no Canon involvement - new or updated content is sent out for translation and deployed to the web using a completely automated workflow. Télécharger »
When CareerOneStop came to SDL, it was ready to simplify its content publishing system – and it wanted to do it quickly. SDL understood the problems CareerOneStop faced. One feature of particular interest for CareerOneStop was SDL's content modeling mechanism that models both content requirements and processes. Télécharger »
Suite à sa croissance rapide hors des États-Unis, Cerner s'est retrouvé confronté à un défi de taille : traduire et gérer de nombreux documents, contenus réglementaires et logiciels pour ces nouvelles régions. Télécharger »
La société Chrysler LLC, qui s'était fixée comme objectif d'entreprise de réduire ses coûts de 5 % d'une année sur l'autre, avait besoin d'améliorer sa façon de mettre à la disposition des marchés du monde entier les documentations relatives à ses véhicules et d'en renforcer la précision. Un essai pilote prometteur ayant laissé entrevoir des économies de 30 %, le système de traduction automatique intelligente (iMT) de SDL fut mis en œuvre. Télécharger »
As a worldwide leader in networking and internet solutions, Cisco Systems Inc. generates annual revenues of $40 billion. Providing hardware and software which carries all types of network traffic from voice to video, the organisation helps individuals, companies and even entire countries become better connected, more efficient and increase their productivity. Télécharger »
With responsibility to account to more than half a million residents (and reaching many more), SDL Tridion provides the City of Boston with a tool to communicate accurate, consistent and timely information. Télécharger »
« Notre réseau de concessionnaires dispose désormais d'un service d'assistance accessible 24 heures sur 24 et 7 jours sur 7, par l'intermédiaire d'une base de connaissances multilingue contenant des solutions approuvées aux problèmes répertoriés. Depuis que nos concessionnaires utilisent l'application ASIST, ils sont en mesure de résoudre par eux-mêmes 80 % des problèmes ; seuls 20 % nécessitent d'en référer à une instance supérieure. Nous avons ainsi pu réduire les périodes d'inactivité et améliorer la satisfaction client. » Télécharger »
Colt rationalise la mise à disposition d'informations internationales en permettant des communications précises et homogènes sur une multitude de canaux, de marchés et de pays. Télécharger »
Compassion is a non-profit organization that focuses on meeting the needs of children in the developing world. Its mission is to alleviate child poverty by providing a combination of programs that help Compassion-sponsored children to thrive, not just survive. Télécharger »
Leading Japanese translation services company Comsus is an experienced hand when it comes to SDL. The organization has been using a comprehensive portfolio of SDL technology to improve the efficiency of translation management by connecting the translation supply chain. Télécharger »
SDL Tridion addressed Corona Direct's three main goals for its new website: a high-performance platform, empowering marketers and improved online interaction with customers and prospects. Corona Direct achieved greater efficiency by enabling its marketers to make changes to their site directly. Télécharger »
By standardizing EU legislative terminology in Romanian using SDL MultiTerm(R), the Translation Coordination Unit of the EIR was able to accelerate the completion of the Acquis, maximize the accuracy and consistency of target texts—and help Romania streamline its accession to the European Union. Télécharger »
Des vidéos de formation disponibles à la demande, dans le monde entier. L'un des plus grands constructeurs automobiles allemands confie à SDL la localisation de ses vidéos et renforce l'efficacité de ses formations à l'intention de ses collaborateurs et de ses partenaires de service Télécharger »
Emirates use SDL Tridion to manage around 60 regional sites including Chinese, Japanese and Arabic of emirates.com. It also manages sites which represent more than 15 different brands of the Emirates Group, including emirates-holidays. com, skywards.com and arabian-adventures.com. Télécharger »
Freedata Labs are true pioneers in the social media data space, having started applying their data analysis skills to the social web back in 2006. Since it was founded in 1993, the consultancy’s expertise has always been in the Business Intelligence, CRM and data analysis arena so making this transition was a natural step. Télécharger »
SDL offre des services linguistiques qui répondent aux différents besoins professionnels de Gallup. Il s'agit, entre autres, de la traduction et de la localisation de centaines d'enquêtes et de rapports publiés chaque année, notamment des rapports Web, des collectes de données, des enquêtes téléphoniques et sur support papier. Télécharger »
As a leading technology supplier to banks and governments, Giesecke & Devrient requires high-quality user documentation delivered into multiple languages for its worldwide customers. As the Translation Department began to notice significant inconsistencies in product and part names, Giesecke & Devrient realized they needed to rapidly find and implement a terminology management system to eliminate these inconsistencies. Télécharger »
This case study documents the path to the alignment of global content practices with strategic business goals at FICO (NYSE:FIC), formerly Fair Isaac Corporation. Télécharger »
The FICO™ Formula for Agile Global Expansion: In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Télécharger »
The FICO™ Formula for Agile Global Expansion: In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Télécharger »
All businesses are facing serious disruptions from shifting global economies, technical advancements, and the need for strong, consistently branded online multinational presence. Royal Philips Electronics of the Netherlands has found a way to respond to these challenges without jeopardizing its ongoing business. Télécharger »
For many industries, the U.S. market is essentially saturated. Hence, corporations are turning to emerging markets such as China, India, and Latin America for revenue expansion as well as increasing focus on existing European and Asia-Pacific operations. Hence, concentrating on the global customer experience is critical. This case study profiles Sun Microsystems and its commitment to achieving excellence in this arena. Télécharger »
Outsell’s Gilbane Services tells the story of TomTom’s success in providing multilingual marketing information. Télécharger »
In this case study, part of the Gilbane Group study on Smart Content in the Enterprise, NetApp, a leading provider of storage and data-management solutions talks about their approach to replace its redundant and lengthy documentation processes with a single source solution using DITA and a Component Content Management system. Télécharger »
In this case study, part of the Gilbane Group study on Smart Content in the Enterprise, NetApp, a leading provider of storage and data-management solutions talks about their approach to replace its redundant and lengthy documentation processes with a single source solution using DITA and a Component Content Management system. Télécharger »
With more than 120 B2C websites to update and maintain in Europe, Middle East and Africa alone, Goodyear Dunlop Tires turned to SDL Tridion for its Web Content Management solution to communicate to its worldwide audience. SDL Tridion supports websites for multiple brands as well as translation. Télécharger »
The following case study looks at how SDL’s Global Information Management System (GIM) has enabled the European Medicines Agency (EMEA) and GlaxoSmithKline (GSK) to work together to help perfect the new European healthcare standard, Product Information Management, and create a streamlined, efficient process for the approval of new drugs and products. Télécharger »
To manage travel content in 12 languages, leading travel companies GTA/OctopusTravel were relying on a manual, ineffective translation management system, with no benefit from translation asset reuse. Spurred on by the need to reduce cost, bring solutions to market faster and enhance brand quality, the company deployed SDL Translation Management System. Télécharger »
Harris Corporation is an international communications and information technology company serving government and commercial markets worldwide. Harris chose SDL Tridion to deliver efficient processes, to empower business owners and to manage multiple sites and languages. Télécharger »
HOMAG work with SDL to adopt a just-in-time principle for localization to reduce time-to-market by 75% Télécharger »
To effectively develop and deliver global information, HP needed to implement a Global Information Management (GIM) strategy which would devote more attention to managing terminology. This would ensure that only consistent and appropriate terms are used within corporate communications, enabling accurate information to reach global markets faster. Télécharger »
ING Real Estate’s intranet, “Real Insight”, helps more than 100,000 employees quickly access the information they want. Within 40 business days of beginning the build phase, ING Real Estate’s implementation was completed on time, on budget and to scale with the planned scope of the project. Télécharger »
Kaeser Kompressoren chose SDL Tridion to manage its central website and more than 40 country websites. SDL Tridion’s globalization capabilities, ease of use and fast website deployment ensure that Kaeser reaches its audiences quickly and effectively. Télécharger »
SDL Tridion plays a key role in helping KLM to capitalize on the revenue potential of online sales channels and make a success of online marketing campaigns. This enables KLM to manage a complex hierarchy of channels at a low cost per channel and a very high speed. Télécharger »
Kyocera Mita, a leading Japanese manufacturer of digital copiers, network-ready multifunctional devices and laser printers, relies on SDL MultiTerm for comprehensive terminology management. The company is benefiting from centralized access to approved corporate terms across more than 20 languages. With SDL MultiTerm managing terms, Kyocera Mita has experienced significant benefits to both process and costs. Télécharger »
The Lexus pan-European website has been adopted in more than 29 markets, delivered in 23 languages from the Czech Republic to Spain and from Finland to Italy. As a result of its redesign, the total number of site visits in the core European markets increased by more than 500 percent. Télécharger »
Mandarin Oriental Hotel Group is an award-winning, international hotel investment and management group with an ambitious mission: to be recognized as the premier global luxury hotel brand. Today, Mandarin Oriental centrally manages websites for each of its 26 hotels in addition to a mobile website using SDL Tridion. Télécharger »
Middlesex University, an internationally recognized university, serves more than 34 000 students in London and abroad. Middlesex University chose SDL Tridion to manage their content driven website. Télécharger »