AGCO Cultivates Customer Service with SDL Technology

AGCO implements complete integrated GIM solution for global service documentation

SDL Maidenhead , United Kingdom
mercredi 1 mars 2006

SDL International, a leader in the emerging market for global information management (GIM) solutions, announced today a €1m agreement with AGCO Corporation, a worldwide designer, manufacturer and distributor of agricultural equipment, to provide an integrated end-to-end solution for the authoring, management and publishing of technical service documentation to AGCO’s global customers

 

Having completed a number of acquisitions in recent years, AGCO was faced with a mix of isolated authoring, content management and publishing processes across its core brands of Challenger, Fendt, Massey Ferguson, SISU Diesel and Valtra.  SDL will deliver an integrated GIM solution that spans the entire content lifecycle, enabling AGCO to consolidate technical publications, terminology, content management, translation, web and marketing publications, onto one, unified platform.  With up to 25 languages to support, the new solution will substantially shorten time-to-market, improve the quality and consistency of marketing and service documentation and is expected to provide an ROI within 18 months.

The GIM solution includes authoring of structured content in XML using Blast Radius XMetaL integrated with SDL AuthorAssistant to ensure consistency of language and terminology. SDL PhraseFinder will be used for terminology mining and SDL MultiTerm for enterprise-wide web-based terminology management. Trisoft InfoShare integrated with SDL Translation Management System will support all XML content management, translation and publication processes, with SDL providing the language translation services.

“We needed an integrated solution for the creation, management and publication of global marketing and service documentation in 25 languages across many different manufacturing lines,” commented Kevin Worrall, Technical Service Director at AGCO. “The SDL solution provides AGCO with a corporate common platform for aligning our documentation processes with our manufacturing and engineering centres. By maximizing the reuse of components and fully leveraging our global information assets, we will deliver higher quality publications faster and lower our costs by 30%.”

“We have integrated best-of-breed XML technologies along the content lifecycle to provide AGCO with a streamlined process that spans authoring to content management to translation and publishing,” stated Keith Mills, President Technology Division at SDL. “Together with our best practice knowledge in technology and language services, this GIM solution will help AGCO gain significant competitive advantage in critical business areas such as consistent branding, time-to-market and customer satisfaction.”

About AGCO Corporation
AGCO Corporation, headquartered in Duluth, Georgia, is a global manufacturer and distributor of agricultural equipment and related replacement parts. AGCO products are distributed in more than 140 countries. AGCO offers a full product line including tractors, combines, hay tools, sprayers, forage, tillage equipment and implements through more than 3,900 independent dealers and distributors around the world. AGCO products are distributed under the various well-known brand names AGCO®, Challenger®, Fendt®, Gleaner®, Hesston®, Massey Ferguson®, New Idea®, RoGator®, Spra-Coupe®, Sunflower®, Terra-Gator®, Valtra®, and White™ Planters. AGCO provides retail financing through AGCO Finance. In 2005, AGCO had net sales of $5.4 billion.   For more information, visit www.agcocorp.com.

À propos de SDL

SDL International est le leader mondial de la gestion globale de l'information (GIM), solution qui permet aux entreprises d'accélérer la distribution de contenus multilingues de haute qualité à l'international. Ses services et logiciels d'entreprise s'intègrent aux systèmes internes existants pour gérer la livraison des informations multilingues, de leur rédaction à leur publication et tout au long de la chaîne logistique de traduction distribuée.

Les acteurs majeurs du marché international, tels que ABN-Amro, Best Western, Bosch, Canon, Chrysler, CNH, Hewlett-Packard, Microsoft, Philips, SAP, Sony, SUN Microsystems et Virgin Atlantic, ont adopté les services hébergés ou les solutions d'entreprise développés par SDL pour leurs processus GIM.

SDL a mis en œuvre plus de 480 solutions GIM d'entreprise, déployé plus de 150 000 licences logicielles dans tout l'écosystème GIM et donne accès à des portails de traduction à la demande à 10 millions de clients chaque mois. Plus de 1 000 professionnels fournissent des services linguistiques, de conseil et d'implémentation au sein d'une infrastructure internationale composée de plus de 50 bureaux dans 30 pays. Pour de plus amples informations, consultez le site www.sdl.com

Toutes les marques commerciales citées sont la propriété de leurs détenteurs respectifs.
Nicola Bogle (SDL)
+44 (0)1628 417225
nbogle@sdl.com