CNH Implements Knowledge-based Translation with SDLTemplate
Drives Best Practice in Technical Support using Innovative Translation Processes
SDL Maidenhead , United Kingdomjeudi 6 mai 2004
SDL International, the world’s leading provider of translation services and technology solutions, announced today that CNH Global has successfully implemented SDL’s Knowledge-based Translation System (KbT System) as part of its technical support system.
CNH needed fast and cost-effective translation of its web-enabled warehouse of expert technical knowledge (ASIST). Using SDL’s KbT System, over 2 million words have been translated into 5 languages. CNH has improved quality of service for its customers by providing an on line, free text search for concern symptoms to many of its technicians in their own language, with solutions delivered in the same language. Translation performance was over three times faster than human translation with translation costs substantially reduced.
“We developed ASIST to support technicians and dealers in trouble-shooting, repairing and maintaining our products,” said Bernard Melard, CNH Vice-President Strategic Marketing and Brand Governance. “Until we partnered with SDL on knowledge-based translation, the management, time and cost of translations was a significant issue within the process. Now we are able to communicate technical support content to our dealer community much more effectively and the feedback has been very positive.”
“We are delighted with the success of SDL’s Knowledge-based Translation System at CNH,” said Terry Lawlor, VP Marketing at SDL. “Our tightly integrated translation technologies, including translation memory, word and phrase extraction and adaptive machine translation, combined with intelligent post-editing services has provided CNH with a cost-effective translation process that improves service levels for its customers.”
About CNH
CNH is the power behind leading agricultural and construction equipment brands of the Case and New Holland brand families. Supported by 12,000 dealers in approximately 160 countries, CNH brings together the knowledge and heritage of its brands with the strength and resources of its worldwide commercial, industrial, product support and finance organizations. More information about CNH and its products can be found on line at www.cnh.com.
À propos de SDL
Les acteurs majeurs du marché international, tels que ABN-Amro, Best Western, Bosch, Canon, Chrysler, CNH, Hewlett-Packard, Microsoft, Philips, SAP, Sony, SUN Microsystems et Virgin Atlantic, ont adopté les services hébergés ou les solutions d'entreprise développés par SDL pour leurs processus GIM.
SDL a mis en œuvre plus de 480 solutions GIM d'entreprise, déployé plus de 150 000 licences logicielles dans tout l'écosystème GIM et donne accès à des portails de traduction à la demande à 10 millions de clients chaque mois. Plus de 1 000 professionnels fournissent des services linguistiques, de conseil et d'implémentation au sein d'une infrastructure internationale composée de plus de 50 bureaux dans 30 pays. Pour de plus amples informations, consultez le site www.sdl.com
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