Support

SDL Trados Customer Support ensures your success by helping you avoid downtime and by optimizing your solutions to better meet your needs. Our support centers are globally located, so a support specialist is always within reach. In addition to resolving issues, our specialists can show you how to increase the return-on-investment our products generate for you.

Flexible support options

It is our mission to provide all our customers with excellent customer service and support. With SDL Trados Customer Support you choose the level of support that best fits your needs.

Our Support and Maintenance Agreement provides the best available service level and is ideal when time is a critical factor for your language production processes. It entitles you to contact our Technical Support Specialists with unlimited support requests. Guaranteed initial response times are based on the priority of the problem you report. Please contact us to learn more about support and maintenance agreements.

Support Agreement: For us to prioritize your desktop product support request and be able to give you an answer within 24 hours, you can purchase a support agreement that provides many other benefits as well. To learn more about support agreements, please contact us.

The SDL Trados Knowledge Base at http://www.sdl.com/services/services-sdl-support/trados-support.htm is accessible twenty-four hours a day, seven days a week. It puts a wealth of information at your fingertips, ranging from latest releases and hot fixes, to confirmed issues, best practices, and tips. Bookmark this page, and make it your first stop on the way to resolving any technical issues.

The Online Support Center at http://support.sdl.com is also accessible twenty-four hours a day, seven days a week, with a searchable solution database, and the capability to ask questions about SDL and TRADOS desktop products by email and phone.

How to contact Customer Support

If you require support for desktop products such as TRADOS 6.5, TRADOS 7, MultiTerm Desktop, SDLX or SDL Trados please visit the http://support.sdl.com and we will assist you as quickly as possible.

If you require support for enterprise products such as TM Server, MultiTerm Server, SDL TMS, TeamWorks, Language Server, or GXT, please submit your problem report using the support portal at http://www.sdl.com/services/services-sdl-support/services-sdl-support-trados-report-a-problem.htm