Canon Cuts Costs With Multilingual Support Module

Multilingual support information now reaches customers faster than ever

SDL’s translation management solution has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. At the same time, the solution requires almost no Canon involvement - new or updated content is sent out for translation and deployed to the web using a completely automated workflow. Multilingual support information now reaches the customer faster than ever, and translation assets are stored and reused on an ongoing basis for all content flowing through the system.

• Translation Management
• Enterprise Translation Portal
• Worldwide Translation Services

• Frequently updated information
• Decrease customer support costs
• Reduce the cost of translation
• Increase customer satisfaction worldwide
• Deploy multilingual support center content quickly and efficiently

• Almost no Canon involvement and oversight
• Reduced customer service calls; reduced cost
• Improved time-to-market
• Repeatable scalable process
• Centralized control of translation assets (translation memory)