Customer Success Stories

Helping our customers to be successful on the global stage

SDL Global Information Management (GIM) solutions transform the way our customers do business. Consistent brand delivery, faster time-to-market and enhanced customer experiences result from the deployment of SDL technology.

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World-class enterprise organizations are delivering accurate information effectively and efficiently to their worldwide audiences. For example:

Intel uses SDL technology and services to deliver their support website into multiple languages. The company is now achieving 80%+ leverage of existing translated content.
Philips uses SDL technology to enable the delivery of all content across Consumer Electronics, Domestic Appliances and Medical Systems in more than 35 languages.
Salesforce.com uses SDL technology to automate the delivery of their marketing websites into multiple languages.

See more of our customer success stories below

Agfa HealthCare Case Study

By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa HealthCare has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly.

The Bosch terminology portal makes corporate language possible in 23 languages

Bosch required a web-based portal which all its employees could access via the intranet in order to look for terms in several different languages. In other words, an online dictionary containing company-specific data. SDL MultiTerm and SDL Translation Management System was the chosen solution.

Canon Cuts Costs With Multilingual Support Module

SDL’s Translation Management System has helped Canon reduce the volume of customer support calls, thereby reducing support-related costs. Multilingual support information now reaches the customer faster than ever, and translation assets are stored and reused on an ongoing basis for all content flowing through the system.

Comsus Anticipates Complete Return on SDL Investment in Two Years

By standardizing on SDL, Comsus is helping its clients effectively protect their brand values, speed the market launch of new products and services and reduce cost—all as part of an integrated Global Information Management solution.

COPA-DATA Reaches New Global Markets Faster with SDL

“Thanks to the scalability and the comprehensive language support that the SDL solution offers, we are now able to expand our number of target languages on demand when entering new global markets.”

Innovation: The FICO™ Formula for Agile Global Expansion

In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives.

Global Information Management solution from SDL helps GSK perfect new European healthcare standard

The following case study looks at how SDL’s Global Information Management System (GIM) has enabled the European Medicines Agency (EMEA) and GlaxoSmithKline (GSK) to work together to help perfect the new European healthcare standard, Product Information Management, and create a streamlined, efficient process for the approval of new drugs and products.

GTA/OctopusTravel speeds translation by 50% with SDL

GTA/OctopusTravel is saving up to a half a million dollars a year in translation asset reuse, process automation, and headcount realignment. The translation process is 50 percent faster and the company is guaranteeing future revenues by bringing new travel products to market faster. The bottom line is that SDL is supporting GTA/ OctopusTravel’s business expansion at minimal cost to the company while simultaneously extending brand values.

SDL Solutions Deliver Fast, High-Quality Global Information for Motoman Robotics

"Not only does SDL get our products out much faster, but its software also helps ensure compliance with strict regulations and enables us to create high-quality, personalized experiences for customers. SDL made such a difference in our European operations that we are looking to extend our investments throughout our corporate family."

NetApp Turns to DITA and Global Authoring to Scale Information Engineering

This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune’s “Best Companies to Work for”, chose to adopt the DITA standard and global authoring practices for the production of technical information.

Philips Maximizes Reuse in Product Communications to Acclerate Time-to-Market

With a growing product range, expansion into new markets and an increasing range of communication channels, Philips was faced with hugely complex multilingual content management challenges. It has made dramatic improvements by fundamentally changing the business processes and introducing new technologies. The result is faster time-to-market, improved quality of communications and 30% reduction in costs.

Borderless Brand Management: The Philips Strategy for Global Expansion

This case study, brought to you by The Gilbane Group, tells the story of how Philips has met and is keeping pace with changing and often disruptive business environments by evolving operations and communications touchpoints in a just-in-time approach that maximizes global opportunity based on consumer need.

Robert Bevington on Localization and Terminology at dSpace

dSpace GmbH in Paderborn (Germany) not only uses the SDL Passolo localization tool to localize its software - it also uses it for proofreading. Robert Bevington, Group Manager for Documentation and Language Services, tells us about his experiences with the tool.

Win-win situation for Schering AG with SDL Global Information Management Solutions

Why sacrifice speed for accuracy when you can have both? That's what Schering discovered when it implemented SDL Global Information Management Solutions which improved accuracy and accelerated time-to-market by 50%.

SDL Trados Technologies Support Simultaneous Global Launch of National Instruments Measurement and Automation Solutions

Learn how SDL Trados Desktop solutions enabled National Instruments to launch its solutions simultaneously in markets around the world.

Siemens Building Technologies Manages 50% Increase in Content using SDL Trados

Using SDL Trados—the market leading computer aided translation (CAT) and translation project management solutions, Siemens Building Technologies is able to re-use a significant proportion of its content and manage twice as much translation output without any additional resources.

The Global Customer Experience: Sun Microsystems’ Vision for the Participation Age

This is the story of Sun Microsystems’ commitment to achieving excellence throughout its global customer experience. With an impressive base of international customers as well as global brand recognition for innovative technologies, Sun cannot afford to deliver anything but a compelling global customer experience.