Professional Services consultants at SDL are responsible for designing and creating the technical architecture and application configurations/customisations needed to make SDL solutions successful in enterprise application environments.
You will lead projects together with project managers and coordinate other DTP resources (often in other countries). You’ll be in direct contact with clients. You will need to evaluate client assets for quotes and project methodologies.
The successful candidate should be client facing with the responsibility of coordinating a team of multinational DTP Specialists involved in the localization process.
The position involves accurate analysis of linguistic content and development of effective project methodology, in order to ensure successful translations. Based on your thorough knowledge of translation processes and the work of translators, you will focus on maximising efficiency and quality at source, to enable multi-lingual translation teams to deliver high quality work in the most productive manner.
You will be required to assist Project Managers in the daily administration of projects, ensuring good communication with clients and internal project teams.
You will be the main contact between SDL and our clients, managing a project team throughout all phases of successful project delivery from inception to completion.
The successful candidates will thrive in a challenging environment where they will be constantly gaining knowledge of SDL Tradoss desktop and server based applications. Key Responsibilities:
Provide real time responses to our customer support inquiries.
Interact with our customers via electronic channels and telephone.
Diagnose problem causes and provide solutions.
Ensure continuous monitoring of customer issues until they are resolved.
Contribute FAQs and articles to the knowledge base.
Work closely with development to diagnose bugs and provide patches to customers.