Account Manager

Key responsibilities include:

• To grow existing accounts through the sale of additional translation services and technology solutions.
• By gaining access to senior management levels.
• By effectively mapping out the accounts.
• Effectively closing out the service and technology opportunities.
• Pushing back on clients where appropriate ensuring right solution is pursued.
• Develop realistic and achievable goals for allocated accounts within specific timescales.
• Develop strategy to achieve goals within specified timescales.
• Develop and maintain specific account action plans to achieve.
• Plan and execute regular Business Review Meetings with clients to demonstrate added value of SDL and determine new opportunities.
• Provide direction for all account team members, coordinating Business Unit Directors and their operational staff, Professional Services, Sales.
• Maintain good knowledge and overview of all projects, issues and ongoing customer activity.
• Regular site visits and meetings with clients to achieve pre-detailed objectives.

The individual:

• Ability to understand, analyse and document customer requirements in detail.
• Ability to discuss, present, communicate (written and verbally) and negotiate at all levels of a prospect/client.
• A motivated self-starter that can immediately build and develop client relationships to facilitate access to senior management levels.
• Previous experience in a technology/solution based customer facing role.
• Previous experience in a senior account management function.
• Localisation experience ideal.
• Degree Level or Management level qualification.
• Travel as required, 25% on average.