DITA and CCM

DITA Webinar: DITA and the Global Customer Journey: Six Things You Need to Know Before DITA Implementation

Learn about best practices for motivating writers, migrating from books to topics, content modeling and exploring the huge, untapped potential DITA provides your organization. Join SDL and Sarah O'Keefe from Scriptorium Publishing for this exciting webinar.

DITA Webinar: DITA and the Global Customer Journey: Collaboration Across Cultures, Time Zones and Business Practices

Going Global? As technology and the internet make doing business globally more affordable and attainable, more companies have extended their supply chains across oceans and continents. However “going global” involves more than simply translating your documentation into the local language. Join SDL and global market leader Hitachi Data Systems for this exciting webinar.

DITA Webinar: DITA and the Global Customer Journey: DITA Maturity Best Practices: An Interview with a DITA Expert

In this first webinar of 2012, we offer an interview-style session featuring Amber Swope of DITA Strategies, focusing on best practices for adoption of DITA as well as expanding more mature DITA implementations.

Product Content Maturity Model Series: What's Next for DITA and Tech Docs? An Introduction to the Product Content Maturity Model

Watch an overview and discussion of this exciting new model that describes how DITA is empowering the transformation of technical documentation into intelligent product content.

Product Content Maturity Model Series: Product Content Evolution: The Aware Phase

Tune in to this recorded webinar for a deep dive into the first phase of the Product Content Maturity Model, an exciting new model that describes how DITA is empowering the evolution of technical documentation into intelligent product content.

Product Content Maturity Model Series: Product Content Evolution: The Structured Phase

Tune in to the second session, "Structured," in our Product Content Maturity Model series, as we explore this exciting new model that describes how DITA is empowering the evolution of technical documentation into intelligent product content.

DITA Webinar: DITA and The Global Customer Experience Series: DITA Emerging Trends and Best Practices: Practical Solutions for 2012 and Beyond

In this final webinar in our DITA and the Global Customer Experience series, JoAnn Hackos from Comtech Services joined us to take a look at the top trends that are driving DITA adoption in technical publications, as well as a look at what lies ahead for DITA in 2012.

DITA Webinar: DITA and The Global Customer Experience Series: Trends in Best Practices That Are Driving Improvements in Customer Experience

Customer experiences have a powerful impact on evolving best practices within most organizations. DITA as a content model continues to mature and provide key delivery capabilities not even dreamed about just a few years ago. How do you take advantage of these emerging trends to best support growing customer expectations?

DITA Webinar: DITA and The Global Customer Experience Series: Next Generation Customer Experience with DITA and Intelligent Content

DITA provides a foundation for additional business goals, and the one that's getting all of the attention is the next generation of Customer Experience. In this lively presentation we showcase how technical content that is written in DITA and delivered in an interactive manner can personalize the customer's engagement with your product or service, provide a foundation for the creation of community, and set the stage for the next generation of customer experience.

DITA Webinar: DITA and The Global Customer Experience Series: The Path to Global Customer Experience: DITA with Quality Built In

Adoption of DITA and structured content methodologies is one significant step on the path to achieving a unified global customer experience, but organizations can go one step further by adding quality control to their content. Guest speaker Elizabeth Gschwind of FICO shares her insight for building a foundation that can drive significant benefits for the localization process. Joining Elizabeth is Howard Schwartz and Tom Smith of SDL who talk about how to achieve a consistent global customer experience.

DITA Webinar: DITA and The Global Customer Experience Series: Vision of Global Structured Content at Hach: A DITA Success Story

Today's Technical Publications Department are often challenged with building a business case for DITA. Listen in as guest speaker Emily Mydlowski of Hach's Technical Publications group takes us on a journey that brings DITA into the spotlight and elevates the status of technical documentation in a company's value chain. Ms. Mydlowski discusses how to make the business case for DITA, and the steps she used to realize ROI results well ahead of schedule.

DITA Webinar: DITA and The Global Customer Experience Series: Power & Promise of DITA, Dynamic Pub and Customer Experience

Learn about the road ahead for DITA and technical documentation, including DITA 1.2, content-in-context delivery and its influence on customer engagement. We also show a preview of SDL LiveContent 2011.

DITA Webinar: Publishing's Quantum Leap: Going Live Online While Feeding Traditional Delivery Channels

Follow-up to the SDL LiveContent 2011 Launch. Learn about publishing's quantum leap from traditional print publishing to online publishing and see a demonstration of LiveContent for use in UK case law.

DITA Webinar: Dare I Do DITA Series: Component-based Content Management Overview

Download this webinar to learn how a component-based content management system can help you to efficiently manage your technical product information for a worldwide audience.

DITA Webinar: Dare I Do DITA Series: DITA as a Global Strategy-How and Why DITA is Becoming a Strategic Competitive Advantage

Download this webinar and hear from three DITA experts, including JoAnn Hackos, Ph.D., President of Comtech Services, Inc., on how and why DITA is providing a strategic advantage to global companies. You will also learn best practices to be considered.

DITA Webinar: Dare I Do DITA Series: Innovating for Agility-Global Content Practices at FICO

With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Learn how FICO is aligning global content practices with the company’s business goals and objectives. If you need to spark that “aha!” moment within your organization, download this webinar!

DITA Webinar: Dare I Do DITA Series: Structured Content and Personalization

Download this webinar recording to learn best practices and methodologies for authoring and reusing content that is targeted for global markets and personalized for diverse global audiences. Brought to you by: SDL, SDL Structured Content Technologies and JustSystems.

DITA Webinar: Dare I Do DITA Series: Ten Key Steps to Adopting Structured Authoring Processes

This Webinar provides an expert’s view of the 10 Key Steps required to successfully move down the path to DITA. Yas Etessam from VMware and Chip Gettinger from SDL Trisoft discuss the critical success factors and lessons learned for the adoption of structured authoring in DITA. Download the recording now!

DITA Webinar: DITA in Production Series - 1: Turning Content into a Corporate Asset: Cymer's Journey to DITA and Multichannel Publishing

We're pleased to present a 12 part webinar series focused on DITA in Production. Download the first installment to hear about one company's journey to DITA, Component Content Management and Multichannel Publishing. This webinar includes speakers from Cymer and SDL Structured Content Technologies.

DITA Webinar: DITA in Production Series - 2: Why Customer Driven Content is the Gold Standard for Documentation

Download this webinar recording to learn best practices for building a successful content development and delivery strategy and model. This webinar includes guest speakers from Laselle-Ramsay and SDL's Structured Content Technologies division.

DITA Webinar: DITA in Production Series - 3: DITA and Content Ownership: It's all about the TOPICS

If you're adopting or considering a migration from book to topic-based authoring methodologies, then this webinar is for you. We review the key components for establishing content ownership within this paradigm shift. Our guest speakers include Tom Goering of FICO, James Hom of NetApp and Chip Gettinger of SDL's Structured Content Technologies division.

DITA Webinar: DITA in Production Series - 4: How to Achieve Dynamic Publishing with DITA

This webinar explores what dynamic publishing means and why DITA is going to move technical publications into dynamic delivery. A short demo will be provided, illustrating the power of dynamically publishing technical publications. Our guest speakers from SDL's Structured Content Technologies division include Howard Schwartz, Chip Gettinger and Sean Angus.

DITA Webinar: DITA in Production Series - 5: Structured Content and Personalization

This webinar focuses on creating customized communications to improve your customer's experience. Our guest speakers include Su-Laine Yeo of JustSystems, and Tom Smith and Chip Gettinger of SDL.

DITA Webinar: DITA in Production Series - 6: Where DITA is Going - DITA 1.2 and CCM

The DITA 1.2 standard is now a reality. If you're wondering what business benefits this new specification might bring, download this webinar for a lively discussion of DITA 1.2 and the challenges implementing it with a Component Content Management system. We're pleased to bring you two subject matter experts in the field of DITA: Kris Eberlein, Secretary of the OASIS DITA Technical Committee and DITA Architect for SDL, along with Frank Closset, CTO of SDL's Structured Content Technologies division, and one of principal architects of SDL Trisoft - DITA CCM.

DITA Webinar: DITA in Production Series - 7: Eye on the Customer - DITA and User-Centric Publishing

David Houlihan of The Aberdeen Group presented the findings from his research paper entitled, "Dynamic and User-Centric Publishing Strategies," while Howard Schwartz, Vice President of Content Technologies for SDL's Structured Content Technologies division discussed the importance of DITA in driving global publishing strategies.

DITA Webinar: DITA in Production Series - 8: From Structured Content to Smart Content: Delivering Compelling Customer Experience with DITA and CCM

In this webinar, the final in the DITA in Production series, Gilbane analysts share insights from their ground-breaking report, "Smart Content in the Enterprise: How Next Generation XML Applications Deliver New Value to Multiple Stakeholders." In a lively discussion format they present the key findings from their research within a framework of practical application.

DITA Webinar: How DITA Can Change Your Life: The Impact on Roles in Technical Publications

Download this webinar recording to learn best practices for DITA adoption based on five different user roles, as well as insights into how a CCM can improve the overall user experience. Our guest speakers are Amber Swope of DITA Strategies and Chip Gettinger of SDL's Structured Content Technologies division.

DITA Webinar: Component Content Management...

The Gilbane Group, in combination with members of the technical documentation team at Research in Motion, discuss how CCM delivers on the promise of XML.

SDL Trisoft CCM Product Brief

SDL Trisoft is a Component Content Management (CCM) system specifically designed for DITA, the recognized XML standard for Technical Information.

White Paper: Customer Engagement – A Paradigm Shift for Technical Documentation

Consumers are looking for information in ways that are unique to them – the nature of the information, the way the information is found and delivered . This white paper focuses on the increasing demands of consumers and how the world of tech doc is responding.

White Paper: Strategy and Best Practices for Achieving a Global Return on Investment

Reach global markets more quickly and efficiently using "structured content writing methodologies." This white paper provides an overview of the business benefits of such methodologies.

White Paper: Clearing Up Content Management Confusion

People are beginning to realize it is a category mistake to call some kinds of systems a "Content Management System" (CMS), when what they really are referring to is a "Component Content Management" (CCM) system.

White Paper: Dare I "Do DITA" Without A CMS? You could, but...

Well, you could "Do DITA" without a Content Management System (CMS). But it wouldn't be the brightest thing you ever did. At least that is the consensus that seems to be emerging from a shift in how technical communication organizations are now approaching the Darwin Information Typing Architecture (DITA).

White Paper: Gilbane Component Content Management Advancements

This paper looks at the recent advancements in Component Content Management (CCM), and how they have been fueled in part by standards like DITA and S1000D. It also explains how CCM technology is used in some typical industries. Finally, the paper discusses how these organizations have benefitted from CCM technology and briefly describes steps your organization can take toward reaping some of these same benefits.

Case Study: Jordans Publishing

UK's Leading Independent Law Publisher Sets Trend in Next Generation Dynamic Publishing Model

Case Study: Atlas Copco

The CMS of Choice for Technical Communication

Case Study: DAF Trucks, N.V.

This case study focuses on the DAF Truck Sales Support division which turned to a structured authoring and translation management process, to drive sales productivity gains and provide a better overall sales process.
DAF selected SDL Trisoft™ Component Content Management (CCM) system as the foundation of the solution. Centralizing the creation and management of sales support information with integration within the DAF dealer e-portal website allows DAF to create and publish consistent content in one place.

Case Study: Innovation: The FICO™ Formula for Agile Global Expansion

In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing.

Case Study: HORIBA Medical

The case study discusses how and why the documentation group at HORIBA Medical moved to a new documentation process using DITA and a Component Content Management (CCM) system from SDL to gain greater efficiencies and speed time to market.

Case Study: Informatica

This case study describes how the documentation team at Informatica Corporation successfully transitioned from a traditional, book-based writing methodology to a faster, more efficient process using DITA (Darwin Information Typing Architecture), the XML standard for technical documentation, and a Component Content Management (CCM) system.

Case Study: Nautilus

"SDL Trisoft played a particularly important role as a mentor for my team...The SDL Trisoft team not only delivered a strong out-of-the-box DITA solution, but it also provided expertise and strong support for my group as we began implementing the new process."

Case Study: NetApp

NetApp Turns to DITA and Global Authoring to Scale Information Engineering: This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune's "Best Companies to Work for", chose to adopt the DITA standard and global authoring practices for the production of technical information.

CIDM Information Management News: Reaching Global Markets

"Reaching Global Markets" or "Saving Translation Costs with DITA"? Find out how naming an DITA initiative can make a difference to the success of the project.

Podcast: SDL and Micro Focus Podcast

Micro Focus, a leading provider of enterprise application management and modernization solutions, has selected the SDL Trisoft™ Component Content Management (CCM) system to improve the consistency of the company’s user documentation, increase ease-of-use and drive customer satisfaction. Find out about the company's process of writing in reusable components of information, the business drivers for a new solution and why SDL Trisoft was chosen over other products on the market, by listening now to a podcast from SDL and Micro Focus.

Structured Content Resources