DITA Webinar: DITA and The Global Customer Experience Series: DITA Emerging Trends and Best Practices: Practical Solutions for 2012 and Beyond
In this final webinar in our DITA and the Global Customer Experience series, JoAnn Hackos from Comtech Services joined us to take a look at the top trends that are driving DITA adoption in technical publications, as well as a look at what lies ahead for DITA in 2012.
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In this final webinar in our DITA and the Global Customer Experience series, JoAnn Hackos from Comtech Services takes a look at the top trends that are driving DITA adoption in technical publications, as well as expansion into departments such as Marketing and Engineering.
This session addresses enterprise-wide trends that are coming to light in the DITA community:
- information 'findability' and its role in customer experience
- DITA 1.2 reuse strategies including simplification of conditional processing through key references
- the maturing of implementations across the progression of projects, from pilot stage to completion (with increased content)
- the shift toward enterprise-wide management and reuse of content
- adapting the organization to new processes and workflows that come with DITA adoption
JoAnn addresses each of these trends and discuss their significance to the tech docs world as well as how they can (and should) impact your organization.
