Case Studies

Case Study: Arvato Digital Services Solutions

Arvato Digital Services has developed a suite of typesetting web-based solutions using XPP (XML Professional Publisher) software. The solution is an intuitive, web-based application, where users can access information and compose documents 24x7, 365 days a year from their desktop. Time to market is improved, costs are lowered, and you have the flexibility to customize your publishing.

Case Study: Atlas Copco

The CMS of Choice for Technical Communication

Avaya

Avaya faced the challenge of providing localized content, in up to 35 languages, across numerous product lines.

Case Study: SNP Best-set

SNP Best-set Deploys SDL XPP to Take Journal Publishing to a New Level

Case Study: Chrysler

In the automotive industry, the rapid delivery of high-quality owner’s and service information is critical to the success of a vehicle program. The combination of the SDL Knowledge-based Translation System™ and Tweddle’s content management/delivery systems enabled Chrysler to deliver a solution that could positively impact vehicle distribution, servicing, customer satisfaction and revenues for our customers

Case Study: DAF Trucks, N.V.

This case study focuses on the DAF Truck Sales Support division which turned to a structured authoring and translation management process, to drive sales productivity gains and provide a better overall sales process.
DAF selected SDL Trisoft™ Component Content Management (CCM) system as the foundation of the solution. Centralizing the creation and management of sales support information with integration within the DAF dealer e-portal website allows DAF to create and publish consistent content in one place.

Case Study: Encyclopaedia Britannica (EB)

This case study describes how Encyclopaedia Britannica (EB) is using XPP to meet their evolving print and electronic publication needs. It discusses their selection criteria, implementation experience and results realized to date.

Case Study: Innovation: The FICO™ Formula for Agile Global Expansion

In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing.

Smart Content in the Enterprise: Single Source Publishing at NetApp - Adopting an Infrastructure for Content Reuse

In this case study, part of the Gilbane Group study on Smart Content in the Enterprise, NetApp, a leading provider of storage and data-management solutions talks about their approach to replace its redundant and lengthy documentation processes with a single source solution using DITA and a Component Content Management system.

Case Study: Gulfstream

This case study provides an example of an SGML/XML-based document management and delivery upgrade that supports Gulfstream’s suite of technical publications. Gulfstream is one of the leading designers and manufacturers of business-jet aircraft and business-aviation services. The company also maintains a substantial publishing operation, creating over 500,000 pages a year of production and maintenance manuals supporting the aircraft.

Case Study: Hach

HACH Company Moves Water Safety and Measurement Equipment to Global Markets Faster While Reducing Effort and Costs

Case Study: Homeland Defense (Northrop Grumman)

Northrop Grumman Corporation is a $30 billion global defense and technology company whose 120,000 employees provide innovative systems, products, and solutions in information and services, electronics, aerospace and shipbuilding to government and commercial customers worldwide.

Case Study: HORIBA Medical

The case study discusses how and why the documentation group at HORIBA Medical moved to a new documentation process using DITA and a Component Content Management (CCM) system from SDL to gain greater efficiencies and speed time to market.

Case Study: Informatica

This case study describes how the documentation team at Informatica Corporation successfully transitioned from a traditional, book-based writing methodology to a faster, more efficient process using DITA (Darwin Information Typing Architecture), the XML standard for technical documentation, and a Component Content Management (CCM) system.

Case Study: Jordans Publishing

UK's Leading Independent Law Publisher Sets Trend in Next Generation Dynamic Publishing Model

Case Study: Nautilus

"SDL Trisoft played a particularly important role as a mentor for my team...The SDL Trisoft team not only delivered a strong out-of-the-box DITA solution, but it also provided expertise and strong support for my group as we began implementing the new process."

Case Study: NetApp

NetApp Turns to DITA and Global Authoring to Scale Information Engineering: This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune's "Best Companies to Work for", chose to adopt the DITA standard and global authoring practices for the production of technical information.

Structured Content Case Studies