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Structured Content Resources

Browse Structured Content resources below including webinar recordings, case studies, white papers, product briefs and more or browse resources by topic.

Webinar Archive
White Papers
Position Papers
Case Studies
Product & Solution Briefs
Industry Research

On-demand webinars categorized by DITA and S1000D.

DITA Webinars

DITA Webinar: DITA and the Global Customer Journey: Six Things You Need to Know Before DITA Implementation

Learn about best practices for motivating writers, migrating from books to topics, content modeling and exploring the huge, untapped potential DITA provides your organization. Join SDL and Sarah O'Keefe from Scriptorium Publishing for this exciting webinar.

DITA Webinar: DITA and the Global Customer Journey: Collaboration Across Cultures, Time Zones and Business Practices

Going Global? As technology and the internet make doing business globally more affordable and attainable, more companies have extended their supply chains across oceans and continents. However “going global” involves more than simply translating your documentation into the local language. Join SDL and global market leader Hitachi Data Systems for this exciting webinar.

DITA Webinar: DITA and the Global Customer Journey: DITA Maturity Best Practices: An Interview with a DITA Expert

In this first webinar of 2012, we offer an interview-style session featuring Amber Swope of DITA Strategies, focusing on best practices for adoption of DITA as well as expanding more mature DITA implementations.

Product Content Maturity Model Series: Product Content Evolution: The Structured Phase

Tune in to the second session, "Structured," in our Product Content Maturity Model series, as we explore this exciting new model that describes how DITA is empowering the evolution of technical documentation into intelligent product content.

Product Content Maturity Model Series: Product Content Evolution: The Aware Phase

Tune in to this recorded webinar for a deep dive into the first phase of the Product Content Maturity Model, an exciting new model that describes how DITA is empowering the evolution of technical documentation into intelligent product content.

Product Content Maturity Model Series: What's Next for DITA and Tech Docs? An Introduction to the Product Content Maturity Model

Watch an overview and discussion of this exciting new model that describes how DITA is empowering the transformation of technical documentation into intelligent product content.

DITA Webinar: DITA and The Global Customer Experience Series: DITA Emerging Trends and Best Practices: Practical Solutions for 2012 and Beyond

In this final webinar in our DITA and the Global Customer Experience series, JoAnn Hackos from Comtech Services joined us to take a look at the top trends that are driving DITA adoption in technical publications, as well as a look at what lies ahead for DITA in 2012.

DITA Webinar: DITA and The Global Customer Experience Series: Trends in Best Practices That Are Driving Improvements in Customer Experience

Customer experiences have a powerful impact on evolving best practices within most organizations. DITA as a content model continues to mature and provide key delivery capabilities not even dreamed about just a few years ago. How do you take advantage of these emerging trends to best support growing customer expectations?

DITA Webinar: DITA and The Global Customer Experience Series: Next Generation Customer Experience with DITA and Intelligent Content

DITA provides a foundation for additional business goals, and the one that's getting all of the attention is the next generation of Customer Experience. In this lively presentation we showcase how technical content that is written in DITA and delivered in an interactive manner can personalize the customer's engagement with your product or service, provide a foundation for the creation of community, and set the stage for the next generation of customer experience.

DITA Webinar: DITA and The Global Customer Experience Series: The Path to Global Customer Experience: DITA with Quality Built In

Adoption of DITA and structured content methodologies is one significant step on the path to achieving a unified global customer experience, but organizations can go one step further by adding quality control to their content. Guest speaker Elizabeth Gschwind of FICO shares her insight for building a foundation that can drive significant benefits for the localization process. Joining Elizabeth is Howard Schwartz and Tom Smith of SDL who talk about how to achieve a consistent global customer experience.

DITA Webinar: DITA and The Global Customer Experience Series: Vision of Global Structured Content at Hach: A DITA Success Story

Today's Technical Publications Department are often challenged with building a business case for DITA. Listen in as guest speaker Emily Mydlowski of Hach's Technical Publications group takes us on a journey that brings DITA into the spotlight and elevates the status of technical documentation in a company's value chain. Ms. Mydlowski discusses how to make the business case for DITA, and the steps she used to realize ROI results well ahead of schedule.

DITA Webinar: DITA and The Global Customer Experience Series: Power & Promise of DITA, Dynamic Pub and Customer Experience

Learn about the road ahead for DITA and technical documentation, including DITA 1.2, content-in-context delivery and its influence on customer engagement. We also show a preview of SDL LiveContent 2011.

DITA Webinar: Publishing's Quantum Leap: Going Live Online While Feeding Traditional Delivery Channels

Follow-up to the SDL LiveContent 2011 Launch. Learn about publishing's quantum leap from traditional print publishing to online publishing and see a demonstration of LiveContent for use in UK case law.

DITA Webinar: DITA in Production Series - 1: Turning Content into a Corporate Asset: Cymer's Journey to DITA and Multichannel Publishing

We're pleased to present a 12 part webinar series focused on DITA in Production. Download the first installment to hear about one company's journey to DITA, Component Content Management and Multichannel Publishing. This webinar includes speakers from Cymer and SDL Structured Content Technologies.

DITA Webinar: DITA in Production Series - 2: Why Customer Driven Content is the Gold Standard for Documentation

Download this webinar recording to learn best practices for building a successful content development and delivery strategy and model. This webinar includes guest speakers from Laselle-Ramsay and SDL's Structured Content Technologies division.

DITA Webinar: DITA in Production Series - 3: DITA and Content Ownership: It's all about the TOPICS

If you're adopting or considering a migration from book to topic-based authoring methodologies, then this webinar is for you. We review the key components for establishing content ownership within this paradigm shift. Our guest speakers include Tom Goering of FICO, James Hom of NetApp and Chip Gettinger of SDL's Structured Content Technologies division.

DITA Webinar: DITA in Production Series - 4: How to Achieve Dynamic Publishing with DITA

This webinar explores what dynamic publishing means and why DITA is going to move technical publications into dynamic delivery. A short demo will be provided, illustrating the power of dynamically publishing technical publications. Our guest speakers from SDL's Structured Content Technologies division include Howard Schwartz, Chip Gettinger and Sean Angus.

DITA Webinar: DITA in Production Series - 5: Structured Content and Personalization

This webinar focuses on creating customized communications to improve your customer's experience. Our guest speakers include Su-Laine Yeo of JustSystems, and Tom Smith and Chip Gettinger of SDL.

DITA Webinar: DITA in Production Series - 6: Where DITA is Going - DITA 1.2 and CCM

The DITA 1.2 standard is now a reality. If you're wondering what business benefits this new specification might bring, download this webinar for a lively discussion of DITA 1.2 and the challenges implementing it with a Component Content Management system. We're pleased to bring you two subject matter experts in the field of DITA: Kris Eberlein, Secretary of the OASIS DITA Technical Committee and DITA Architect for SDL, along with Frank Closset, CTO of SDL's Structured Content Technologies division, and one of principal architects of SDL Trisoft - DITA CCM.

DITA Webinar: DITA in Production Series - 7: Eye on the Customer - DITA and User-Centric Publishing

David Houlihan of The Aberdeen Group presented the findings from his research paper entitled, "Dynamic and User-Centric Publishing Strategies," while Howard Schwartz, Vice President of Content Technologies for SDL's Structured Content Technologies division discussed the importance of DITA in driving global publishing strategies.

DITA Webinar: DITA in Production Series - 8: From Structured Content to Smart Content: Delivering Compelling Customer Experience with DITA and CCM

In this webinar, the final in the DITA in Production series, Gilbane analysts share insights from their ground-breaking report, "Smart Content in the Enterprise: How Next Generation XML Applications Deliver New Value to Multiple Stakeholders." In a lively discussion format they present the key findings from their research within a framework of practical application.

DITA Webinar: Dare I Do DITA Series: Component-based Content Management Overview

Download this webinar to learn how a component-based content management system can help you to efficiently manage your technical product information for a worldwide audience.

DITA Webinar: Dare I Do DITA Series: DITA as a Global Strategy-How and Why DITA is Becoming a Strategic Competitive Advantage

Download this webinar and hear from three DITA experts, including JoAnn Hackos, Ph.D., President of Comtech Services, Inc., on how and why DITA is providing a strategic advantage to global companies. You will also learn best practices to be considered.

DITA Webinar: Dare I Do DITA Series: Innovating for Agility-Global Content Practices at FICO

With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Learn how FICO is aligning global content practices with the company’s business goals and objectives. If you need to spark that “aha!” moment within your organization, download this webinar!

DITA Webinar: Dare I Do DITA Series: Structured Content and Personalization

Download this webinar recording to learn best practices and methodologies for authoring and reusing content that is targeted for global markets and personalized for diverse global audiences. Brought to you by: SDL, SDL Structured Content Technologies and JustSystems.

DITA Webinar: Dare I Do DITA Series: Ten Key Steps to Adopting Structured Authoring Processes

This Webinar provides an expert’s view of the 10 Key Steps required to successfully move down the path to DITA. Yas Etessam from VMware and Chip Gettinger from SDL Trisoft discuss the critical success factors and lessons learned for the adoption of structured authoring in DITA. Download the recording now!

DITA Webinar: DITA and Dynamic Publishing: A Powerful Combination

Download this webinar recording to learn best practices for dynamic publishing and what it means to establish a powerful source content model based on DITA (Darwin Information Typing Architecture). Our guest speakers are Chip Gettinger and Sean Angus of SDL's Structured Content Technologies division.

DITA Webinar: How DITA Can Change Your Life: The Impact on Roles in Technical Publications

Download this webinar recording to learn best practices for DITA adoption based on five different user roles, as well as insights into how a CCM can improve the overall user experience. Our guest speakers are Amber Swope of DITA Strategies and Chip Gettinger of SDL's Structured Content Technologies division.

DITA Webinar: Component Content Management...

The Gilbane Group, in combination with members of the technical documentation team at Research in Motion, discuss how CCM delivers on the promise of XML.

S1000D Webinars

S1000D Webinar: S1000D in Action Series Part 1: How to Use the BREX Builder

How to use the BREX Builder to create a Business Rules Exchange Data Module (BREX DM) and a Business Rule Design Document for your S1000D project.

S1000D Webinar: S1000D in Action Series Part 2: Enhancing the IETP User Experience

Learn how to maximize the IETP user experience with improved navigation, ease of use and interactive graphics.

S1000D Webinar: S1000D in Action Series Part 3: The Power of Applicability

Learn how to use applicability to address product variations and dynamically filter technical product information based on the user's needs.

S1000D Webinar: S1000D in Action Series Part 4: Project Workflow Management

Learn how the efficient creation, management, controlled versioning and reuse of S1000D data can help your organization deal with budget pressures and restraints.

S1000D Webinar: S1000D Applicability Boot Camp Part 1: A Practical Overview

Join the SDL "Ask An S1000D Expert" team for an informative session on the basics of S1000D applicability.

S1000D Webinar: S1000D Applicability Boot Camp Part 2: The PCT Data Module

How to create, maintain, and use the Product Cross-reference Table (PCT) data module.

S1000D Webinar: S1000D Applicability Boot Camp Part 3: The CCT Data Module

How to create, maintain, and use the Conditions Cross-reference Table (CCT) data module.

S1000D Webinar: Converting to S1000D

Join SDL and representatives from Data Conversion Laboratory Inc. for an informative session on preparing for an S1000D conversion.

S1000D Webinar: Should S1000D Be Required by the Department of Defense?

An in-depth analysis and discussion of the recent government study on the topic of "Should S1000D Be Required by the Department of Defense?" with study author Curtis Blais of the Naval Postgraduate School in Monterey, CA.

S1000D Webinar - Business Rules Series: What are Business Rules?

We're pleased to present a 3 part webinar series on S1000D Business Rules. Download the first installment to learn about demystifying the BREX and Business Rule Design Documents Our guest speakers from SDL Structured Content Technologies share their expertise gleaned from years working with the aerospace and defense markets.

S1000D Webinar - Business Rules Series: How To Write Business Rules

In this second installment of the S1000D Business Rules series learn about demystifying the BREX and Business Rule Design Documents. Our guest speakers from SDL Structured Content Technologies share their expertise gleaned from years working with the aerospace and defense markets.

S1000D Webinar - Business Rules Series: BREX - Business Rule EXchange

In this third installment of the S1000D Business Rules series we discuss the inner workings of a BREX data module. Our guest speakers from SDL Structured Content Technologies share their expertise gleaned from years working with the aerospace and defense markets.

White Paper: Customer Engagement – A Paradigm Shift for Technical Documentation

Consumers are looking for information in ways that are unique to them – the nature of the information, the way the information is found and delivered . This white paper focuses on the increasing demands of consumers and how the world of tech doc is responding.

White Paper: Strategy and Best Practices for Achieving a Global Return on Investment

Reach global markets more quickly and efficiently using "structured content writing methodologies." This white paper provides an overview of the business benefits of such methodologies.

White Paper: Clearing Up Content Management Confusion

People are beginning to realize it is a category mistake to call some kinds of systems a "Content Management System" (CMS), when what they really are referring to is a "Component Content Management" (CCM) system.

White Paper: Dare I "Do DITA" Without A CMS? You could, but...

Well, you could "Do DITA" without a Content Management System (CMS). But it wouldn't be the brightest thing you ever did. At least that is the consensus that seems to be emerging from a shift in how technical communication organizations are now approaching the Darwin Information Typing Architecture (DITA).

White Paper: Gilbane Component Content Management Advancements

This paper looks at the recent advancements in Component Content Management (CCM), and how they have been fueled in part by standards like DITA and S1000D. It also explains how CCM technology is used in some typical industries. Finally, the paper discusses how these organizations have benefitted from CCM technology and briefly describes steps your organization can take toward reaping some of these same benefits.

White Paper: XML-Empowered Content Management and Delivery

The compelling business challenges in today's global market demand that companies rethink their content development and delivery strategies to remain competitive. Moving away from the traditional document-based publishing processes, embracing XML, leveraging component-based authoring and deploying automated CMS and publishing technologies can substantially reduce costs and improve accuracy and turnaround time. If you are considering such a move, the time has never been better and the tools and environments available have never been richer. Looking forward, new technologies and delivery platforms will create new opportunities for forward thinking companies to interact with their customers.

White Paper: eContent Dynamic Publishing

Dynamic Publishing for today's enterprise involves providing the right content, to the right user, in the right format. Multi-channel publishing makes this possible for organizations of any size.

S1000D White Paper: Topic Titling: Making it Work for You

One of the fundamental and most powerful features of the S1000D specification is the data module titling methodology. Learn how to not only use it, but use it effectively.

White Paper: Next Gen IETMs - These are not your father's technical manuals

Interactive Electronic Technical Manuals (IETMs)—much more than electronic pages with multimedia graphics—established their foothold in the military, aerospace, and high-technology fields, but have the potential for use in mainstream products as well. In this document, InfoTrends reviews the IETM technology, which has been greatly advanced by recent trends in content management and the more complex needs of modern technicians. This report expands on the broader potential use-cases of IETMs and examines SDL’s LiveContent as a platform for deploying such a system.

S1000D White Paper: Aerospace and Defense Publishing: How S1000D Changes the Game

This white paper provides an overview of key S1000D concepts and their impact on both the production and consumption of aerospace and defense technical publications.

Position Paper: The Death of Technical Documentation As We Know It

Expectations of customers and prospects have changed so dramatically, the notion of the traditional “technical publication” has become obsolete... so what comes next?

Position Paper: Transforming Technical Documentation: Introducing the Product Content Maturity Model

The Product Content Maturity Model is a five-phase model that defines the series of steps that organizations typically take to transform their technical documentation into intelligent product content.

Case Study: Arvato Digital Services Solutions

Arvato Digital Services has developed a suite of typesetting web-based solutions using XPP (XML Professional Publisher) software. The solution is an intuitive, web-based application, where users can access information and compose documents 24x7, 365 days a year from their desktop. Time to market is improved, costs are lowered, and you have the flexibility to customize your publishing.

Avaya

Avaya faced the challenge of providing localized content, in up to 35 languages, across numerous product lines.

Case Study: Atlas Copco

The CMS of Choice for Technical Communication

Case Study: SNP Best-set

SNP Best-set Deploys SDL XPP to Take Journal Publishing to a New Level

Case Study: Chrysler

In the automotive industry, the rapid delivery of high-quality owner’s and service information is critical to the success of a vehicle program. The combination of the SDL Knowledge-based Translation System™ and Tweddle’s content management/delivery systems enabled Chrysler to deliver a solution that could positively impact vehicle distribution, servicing, customer satisfaction and revenues for our customers

Case Study: DAF Trucks, N.V.

This case study focuses on the DAF Truck Sales Support division which turned to a structured authoring and translation management process, to drive sales productivity gains and provide a better overall sales process.
DAF selected SDL Trisoft™ Component Content Management (CCM) system as the foundation of the solution. Centralizing the creation and management of sales support information with integration within the DAF dealer e-portal website allows DAF to create and publish consistent content in one place.

Case Study: Encyclopaedia Britannica (EB)

This case study describes how Encyclopaedia Britannica (EB) is using XPP to meet their evolving print and electronic publication needs. It discusses their selection criteria, implementation experience and results realized to date.

Case Study: Innovation: The FICO™ Formula for Agile Global Expansion

In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives. With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing.

Smart Content in the Enterprise: Single Source Publishing at NetApp - Adopting an Infrastructure for Content Reuse

In this case study, part of the Gilbane Group study on Smart Content in the Enterprise, NetApp, a leading provider of storage and data-management solutions talks about their approach to replace its redundant and lengthy documentation processes with a single source solution using DITA and a Component Content Management system.

Case Study: Gulfstream

This case study provides an example of an SGML/XML-based document management and delivery upgrade that supports Gulfstream’s suite of technical publications. Gulfstream is one of the leading designers and manufacturers of business-jet aircraft and business-aviation services. The company also maintains a substantial publishing operation, creating over 500,000 pages a year of production and maintenance manuals supporting the aircraft.

Case Study: Hach

HACH Company Moves Water Safety and Measurement Equipment to Global Markets Faster While Reducing Effort and Costs

Case Study: Homeland Defense (Northrop Grumman)

Northrop Grumman Corporation is a $30 billion global defense and technology company whose 120,000 employees provide innovative systems, products, and solutions in information and services, electronics, aerospace and shipbuilding to government and commercial customers worldwide.

Case Study: HORIBA Medical

The case study discusses how and why the documentation group at HORIBA Medical moved to a new documentation process using DITA and a Component Content Management (CCM) system from SDL to gain greater efficiencies and speed time to market.

Case Study: Informatica

This case study describes how the documentation team at Informatica Corporation successfully transitioned from a traditional, book-based writing methodology to a faster, more efficient process using DITA (Darwin Information Typing Architecture), the XML standard for technical documentation, and a Component Content Management (CCM) system.

Case Study: Jordans Publishing

UK's Leading Independent Law Publisher Sets Trend in Next Generation Dynamic Publishing Model

Case Study: Nautilus

"SDL Trisoft played a particularly important role as a mentor for my team...The SDL Trisoft team not only delivered a strong out-of-the-box DITA solution, but it also provided expertise and strong support for my group as we began implementing the new process."

Case Study: NetApp

NetApp Turns to DITA and Global Authoring to Scale Information Engineering: This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune's "Best Companies to Work for", chose to adopt the DITA standard and global authoring practices for the production of technical information.

SDL Contenta S1000D Product Brief

XML for Land, Sea and Air: SDL Contenta S1000D is a Commercial Off The Shelf (COTS) content management system that provides support for the S1000D specification.

SDL Global AMS Product Brief

SDL Global Authoring Management System is a software solution that helps organizations to create content that is easy for customers to find and understand, and is optimized for localization.

SDL LiveContent for DITA Product Brief

SDL LiveContent™2011 is an intelligent and interactive content delivery platform that ensures your customers get up-to-date, “just right” information from any device, at any time.

SDL LiveContent for S1000D Product Brief

Dynamic Publishing Solution for S1000D: SDL LiveContent™ for S1000D is an interactive technical publication delivery product which dynamically renders structured content (XML) for end users.

SDL Trisoft CCM Product Brief

SDL Trisoft is a Component Content Management (CCM) system specifically designed for DITA, the recognized XML standard for Technical Information.

SDL Xopus Product Brief

SDL Xopus is an online XML editor designed to simplify the editing experience and enable collaborative content development. It provides non-technical content creators and contributors with a simple, browser-based environment to develop complex content quickly and easily without breaking the underlying structure.

SDL XPP Product Brief

SDL XPP™ - XML Professional Publisher is an automated XML publishing engine for complex and demanding publishing applications. This industry-leading software solution automates the composition and pagination of XML or virtually any other source data to create high-quality output in PostScript or PDF format.

SDL XPP Product Detailed Description

Detailed, technical Specifications for SDL XPP - XML Professional Publisher, a powerful publishing software package for the production of high-volume, complexly formatted publications.

Product Content Maturity Model

Dynamic and User-Centric Publishing Strategies

Evolving consumer demands for more interactive, dynamic technical product content are forcing organizations to rethink traditional publishing strategies. How can these demands be met while remaining within tight operational and budget constraints? Download this industry report to read about Best in Class organizations and how they succeeded in overcoming these challenges.

CIDM Information Management News: Reaching Global Markets

"Reaching Global Markets" or "Saving Translation Costs with DITA"? Find out how naming an DITA initiative can make a difference to the success of the project.

Smart Content in the Enterprise: How Next Generation XML Applications Deliver New Value to Multiple Stakeholders

Key analysts in the XML practice at the Gilbane Group set out to investigate the current and emerging landscape of XML applications, looking for insights into where the true obstacles to broader enterprise adoption are rooted.