Looking to reduce your global customer support costs?

SDL OneWeb – An essential component of effective Global Information Management

Adopting a Oneweb strategy helps you improve your customer’s experience and reduce your overall support costs by using modern web-based technologies to deliver self-help support to your customers in their local language – quickly, efficiently and at low cost.

SDL helps you cost effectively deliver your product knowledgebase in multiple languages to support your customers' requirements around the globe.

With 15 years of experience supporting some of the world's most successful global organizations, SDL provides the technology and the language services that allow you to deliver online self-help in the language of choice for your global customer.

Developing your online support capability as part of your overall Global Information Management Strategy delivers the following benefits:

Cost containment
Reduce volume of offline support calls
Write support content once, translate once, reuse many times
Increased automation of multilingual delivery
Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week
Improved efficiency of customer complaints handling
Early visibility of product concerns on a global basis
Faster deployment of product fixes in multiple languages
Reduced warranty exposure
Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates

“Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.”

Joe Pstrak, Director of Dealer e-Business Services