Buying F.A.Q.s

Please use our list of the frequently asked questions to answer any concerns you may have in relation to the online buying process on SDL.

Notes:
Everybody who buys or upgrades to SDL Trados Studio 2009 will also receive a permanent license of SDL Trados 2007 Suite. Both products can be installed in parallel. Please be aware you will need to de-activate your previous software license before receiving your new licenses.

What happens when I order SDL software from SDL?
What payment methods do you accept at SDL for my product purchases and upgrades? Can I pay for my software in instalments?
Can the software be returned if not suitable or I am unhappy with it?
How do I order a Premium Support and Maintenance Agreement (PSMA)?
Is the maintenance package an annual fee?
What is the cost of the support and maintenance?
How do I buy from the web?

What happens when I order SDL software from SDL?
Once you have created an account for yourself in our Online Order System and paid for your software with your credit card, you will receive an email from SDL informing you on how to download the software and where to find your activation key to license your software.

What payment methods do you accept at SDL for my product purchases and upgrades? Can I pay for my software in instalments?
Unfortunately you cannot pay for your software in instalments but you can pay for it using a credit card – American Express, Visa or Mastercard and with Switch/Maestro cards. A further method of payment that is available is via bank wire transfer. Please note that if you choose to pay by bank transfer the software will be available for download, however you will receive your license after the money has reached our account, this could take up to 7 working days. Where as with credit card payments the licenses are instantly available.

Can the software be returned if not suitable or I am unhappy with it?
The only time software can be returned is if it doesn’t work in your Mac environment otherwise we will give you technical assistance in setting the software up correctly so that it will work in your environment.

How do I order a Premium Support and Maintenance Agreement (PSMA)?
You can order support and Maintenance when you first purchase your product online or you can call the Product Sales Team on +44 1628 416320 and they can take your order over the phone

Is the maintenance package an annual fee?
Yes it is an annual fee.

What is the cost of the support and maintenance?
The support and maintenance contract is charged at 20% of the full list price of the products you purchase.

How do I buy from the web?
Please go to the products and select the one you wish to purchase, click on the buy now button and select any training or other products that you may wish to buy then proceed to check out. If you are a returning customer you’ll be asked for your email address and password to login to your account, if you’re a new customer you will be asked to create an account for yourself. Once this has been done you will be asked if you wish to place your order and what method of payment you wish to use. When you have paid for your software you will be taken to a page where all the information will be displayed on how to download and activate your license

If you do not find the answer to your question then please contact us for help.