SDL GlobalConnect for RightNow Incidents Product Brief
With SDL GlobalConnect for RightNow Incidents, support agents in your contact centers now have on demand, one click translation for customer queries and incidents.
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With SDL GlobalConnect for RightNow Incidents, support agents in your contact centers now have on demand, one click translation for customer queries and incidents received by email, web forms and support calls, and can respond via email across languages. Your monolingual support agents are instantly empowered to communicate in the language of your customer.
Benefits
Local Call Centers Become Global Call Center - By empowering monolingual support agents to communicate in the language of your customer, a single call center can now support a global sales market or multiple call centers can work in conjunction to provide around the clock support for customers
Cross Language communication - Agents are now enabled to support and communicate with customers in multiple languages, even if they don’t speak the languages themselves
Increase Agent Productivity - Agents can now respond to Incidents in multiple languages; therefore, not limiting agents to a single Incident language queue, but providing the ability to respond to any relevant Incident, regardless of language
