The Rise of Real Time Communication: 5 Key Reasons to Get on Board

Speaker: Claude Walton, Product Marketing Director, SDL Language Weaver

Customers are paving the way for social communication and are increasingly more proactive in seeking out answers from companies. However, customers are faced with an infinite number of resources ranging from the internet to recommendations from friends. These influencers can either sway a customer to buy or move them to look elsewhere. In addition, customer expectations are heightened with a need for instant engagement across many more communication channels.

The number of internet users has surpassed 2 billion with most of the growth coming from non English speakers. The challenge for enterprises is to meet customer expectations and deliver a great customer experience, in real time, with a consistent brand voice through multiple channels and in multiple languages.

What you will learn:

In this webinar, you will hear how enterprises are leveraging automated translation to meet this challenge head on, and 5 reasons that companies are using these solutions today.

• Communicate with customers across every channel 

• Publish all content in real time with confidence 

• Scale to meet growing customer interactions 

• Manage your global brand and visibility in new international markets 

• Gain a competitive advantage with automated translation