Customer Success Stories

By implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa HealthCare has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly.

"SDL's translation management, along with content management systems from Trisoft and SDL Tridion, provide to Atlas Copco a centralized process and solution for global content management and translation."

Who does one of the world’s great communications companies rely on to ensure its own information is

communicated accurately, consistently and promptly around the world? SDL of course.

“The completion of our globalization project is an important step forward in serving the needs of our more than five million international travel guests who stay with us each year. The ability for our customers to learn about properties or book a reservation in their native language is an absolute necessity for our continued global expansion and growth.”

“We particularly appreciate the fact that SDL approaches our projects from a customer perspective and comes up with innovative solutions over and over again. This allows us to concentrate on our core business because we know that our translation projects are in safe hands.”

“By combining SDL's worldwide translation services with SDLWorkFlow, an enterprise-class web-based globalization management system, SDL helped Canon achieve their vision...”

With a corporate mandate to reduce costs by 5% year on year and the need to increase productivity, improving the process of providing accurate vehicle documentation to global markets was a key concern for Chrysler LLC. After a promising pilot scheme, SDL Knowledge-based Translation System (KbTS) was implemented with results that far exceeded expectations.

 “Our dealer network now has 24x7 support via a knowledge base of approved solutions to known concerns available in multiple languages. Of all the dealer searches in ASIST, 80% are now resolved using self-service with only 20% escalated. This has resulted in less down time and improved customer satisfaction.”

Comsus has been using a comprehensive portfolio of SDL technology to improve the efficiency of translation management by connecting the translation supply chain. 

 “Thanks to the scalability and the comprehensive language support that the SDL solution offers, we are now able to expand our number of target languages on demand when entering new global markets.”

158,000 pages of translation. Tight deadlines at every step. And an explicit need for language accuracy and consistency. The challenges facing the European Institute of Romania in localizing the Acquis Communautaire into Romanian were daunting.

In this Gilbane Group case study, FICO describes their strategy for aligning global content practices with the company’s business goals and objectives.

SDL provides language services across a range of Gallup business requirements. These include the translation and localization of hundreds of surveys and reports published each year, including web-based reports, data collection, out-bound interviews, and paper-based surveys.

Giesecke & Devrient banks on a secure future with terminology management from SDL

The following case study looks at how SDL’s Global Information Management System (GIM) has enabled the European Medicines Agency (EMEA) and GlaxoSmithKline (GSK) to work together to help perfect the new European healthcare standard,Product Information Management, and create a streamlined, efficient process for the approval of new drugs and product

GTA/OctopusTravel is saving up to a half a million dollars a year in translation asset reuse, process automation, and headcount realignment. The translation process is 50 percent faster and the company is guaranteeing future revenues by bringing new travel products to market faster. The bottom line is that SDL is supporting GTA/ OctopusTravel’s business expansion at minimal cost to the company while simultaneously extending brand values.

The fundamental problem facing HP is the need to provide product content to one billion customer. By unifying and automating the localization process with SDL Global Information Management solutions, HP accelerated time-to-market and improved the quality of customer interactions with accurate, targeted, and consistent global content; they were also equipped to open new revenue sources by speeding the creation, localization, and launch of products and marketing campaigns—all the while using one corporate HP voice.

“Homag Group is delighted with the improvements in process management and translation quality resulting from the relationship with SDL. SDLWorkFlow gives us the visibility and control we need to reduce the time-to-market for product documentation, and the re-use of existing translation assets across product lines has lowered our costs while improving the consistency of translations.”

Download the Kyocera Mita case study to learn how this leading Japanese document management company has reduced end-to-end localization costs by 40%, increased translation productivity by 30% and is maintaining consistent global brand identity in all markets.

"Not only does SDL get our products out much faster, but its software also helps ensure compliance with strict regulations and enables us to create high-quality, personalized experiences for customers. SDL made such a difference in our European operations that we are looking to extend our investments throughout our corporate family."

"SDL Trisoft played a particularly important role as a mentor for my team...The SDL Trisoft team not only delivered a strong out-of-the-box DITA solution, but it also provided expertise and strong support for my group as we began implementing the new process."

This case study tells the story of how and why NetApp, a $3.3 billion high-tech company and voted number 1 in Fortune’s “Best Companies to Work for”, chose to adopt the DITA standard and global authoring practices for the production of technical information.

Challenged with delivering an ever-increasing number of highly complex translation and editing projects, the Language Services team of the Oesterreichische Nationalbank (OeNB) needed to effectively manage terminology.

 “SDL translates our products into 16 Languages including tier 1 languages Brazilian and Spanish. ... …the feedback from the production teams has been very positive…. We have been extremely impressed with the high quality project management.”

With a growing product range, expansion into new markets and an increasing range of communication channels, Philips was faced with hugely complex multilingual content management challenges. It has made dramatic improvements by fundamentally changing the business processes and introducing new technologies. The result is faster time-to-market, improved quality of communications and 30% reduction in costs.

This case study, brought to you by The Gilbane Group, tells the story of how Philips has met and is keeping pace with changing and often disruptive business environments by evolving operations and communications touchpoints in a just-in-time approach that maximizes global opportunity based on consumer need.

 “SDL has been very responsive in providing localization in a very short turnaround time from the English release of RSLogix5000. SDL's professionalism, experience and knowledge of localization has been a very key component of Rockwell Automation's goal for the localization of RSLogix into multiple languages...”

"SDL Knowledge-based Translation System™ has provided us with a 25% improvement in productivity, as well as a reduction in costs of 27%. It meets our tight deadlines and provides us with high-quality multilingual content, which enables us to support our new business strategy."

 "The really attractive aspect of SDL is the fact that it builds on human intelligence. Computers have excellent memories. By capturing past human translations in a computer- resident translation memory, we combine the best of both worlds."

Localized content consistency is the watchword at Avaya. As one of the world’s great communications companies, Avaya faces the challenge of providing localized content (in up to 35 languages) across numerous product lines— all delivered to a seamlessly consistent and accurate standard.

Learn how SDL Trados Desktop solutions enabled National Instruments to launch its solutions simultaneously in markets around the world.

"With Astoria and SDL, we transformed our business. We improved the quality, accuracy, and timeliness of our global product information, and reinforced our worldwide standing for quality and performance."

Using SDL Trados—the market leading computer aided translation (CAT) and translation project management solutions, Siemens Building Technologies is able to re-use a significant proportion of its content and manage twice as much translation output without any additional resources.

"Translation throughput has decreased time-to-market and the total cost of translation. The system will also ensure other divisions in Sun have the ability to benefit from translation memory and our customized workflows."

Valve games, such as Half-Life® and Team Fortress®, have transformed the gaming landscape. And thanks to the Global Information Management strategy masterminded and managed by SDL, this and Valve’s other industry-leading games are being enjoyed by millions of gamers worldwide in 16 languages.

"SDL, along with EMC Documentum and PTC (Arbortext), provide solution to Volkswagen for delivering personalized owner's manuals for VW vehicles - on demand and in local languages."