CNH Dealer Network gets multilingual support database

Support database increases success rate from 20% to 80%

Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.

Joe Pstrak, Director of Dealer e-Business Services

• Terminology Management
• Translation Management

• Drive up self-service levels for dealer support
• Drive down cost and time-to-localize technical support knowledge
• Translate over 2 million words into 6 languages
• Integrate with Knova Service Resolution Management solution

• Dealer success rate with self-service increased from less than 20% to over 80%
• Up to three-fold increase in global content throughput
• GIM costs reduced by 40%
• Integrated system for translation of different types of support content

• Increased direct repeat sales in international markets