Do you consider the problem resolved?

How many contacts with support were required to resolve the problem

Did you attempt to use our online knowledge base before raising this question through the support team?

How satisfied were you with the knowledge and professionalism of the people?

How satisfied were you with the support process from initial submission of the case to the final response?

How satisfied were you with the overall quality of the problem resolution?

What recommendations would you suggest for improving SDL Support?