Strategies for Delivering a Truly Global Support Experience

Is your organization struggling to deliver a truly multilingual support offering for your customers?

Delivering accurate information to your customers in their language is critical to creating a positive customer experience, increasing self-service rates and cutting costs! 

Hear from Greg Oxton, Executive Director, Consortium for Service Innovation and Sophie Hurst, Director, Product Marketing, SDL as they discuss global support best practices.

You'll learn how to:

• Increase customer satisfaction by driving more global customers online

• Reduce support center costs dramatically by deflecting calls and improving multilingual communications

• Publish knowledge base articles more quickly to your global customers

• Integrate instant translation into e-mail, chat and websites

You'll also learn how CNH, a global manufacturing company with 12,000 dealers in 160 countries and 40 languages, increased online self-service rates from 20% to 80% while driving down localization costs.  Read the case study

Fill in the form below to download the webinar recording.