SDL, the leading provider of Global Information Management (GIM) solutions, today announced that SDL has been selected as the sole winner of the ContactCenterWorld Best Technology Innovation Award, is named as a KMWorld Trend-Setter and is chosen as a finalist at The International Business Awards and The National Business Awards.

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world and runs the annual Top Performers in the Contact Center Industry Awards. The innovative solution that helped secure the Best Technology Innovation Award - Internal Solution in Europe, Middle East & Africa, was SDL Automated Translation Solutions™ (SDL ATS™). This solution applies automated translation in different ways, to provide an instant translation of content. It is particularly helpful in support environments where companies have employees with the technical skills but not always the language skills to serve and support their global customers.

SDL LiveContent™ and SDL Tridion™ 2009 have also been chosen as Trend-Setting Products of 2009 at the KMWorld Editor’s Choice Award.  SDL LiveContent, from SDL XySoft™ ,  is a dynamic publishing platform for intelligent and interactive content delivery to global customers via the Web and many internet-enabled handheld devices. SDL Tridion is the leading provider of Web Content Management (WCM) solutions which enable organizations to deliver a consistent, interactive and highly targeted customer experience, in multiple languages, across multiple channels.    KMWorld is the leading information provider serving the Knowledge Management systems market. “This year, more than 800 products were assessed by our judging panel….the products selected all demonstrate clearly-identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers,” commented Hugh McKellar, editor-in-chief, KMWorld.

In addition, SDL has earned a Certificate of Finalist Recognition for Multinational Company of the Year at The International Business Awards 2009.  The International Business Awards is the only global, all-encompassing business awards program honoring great performances in business.   SDL has also been chosen as a finalist of The Business Innovation Award within The National Business Awards South of England Region, sponsored by Orange™.  SDL demonstrated its proven ability to create, grow and develop innovations that substantially improved the commercial performance of the company. 

“SDL is delighted to receive these awards that show how SDL has bucked the trend in the last year and demonstrated the ability to continue to grow and innovate in the way we do business. Through innovation, we continue to provide our customers with more sophisticated solutions that deal with the strategic challenges of communicating in different languages,” commented Sophie Hurst, Director of Product Marketing at SDL.

For more information on awards won by SDL please go to http://www.sdl.com/awards