SDL.com

AGCO Cultivates Customer Service with SDL Technology

AGCO implements complete integrated GIM solution for global service documentation

SDL Maidenhead , United Kingdom
2006年3月1日

SDL International, a leader in the emerging market for global information management (GIM) solutions, announced today a €1m agreement with AGCO Corporation, a worldwide designer, manufacturer and distributor of agricultural equipment, to provide an integrated end-to-end solution for the authoring, management and publishing of technical service documentation to AGCO’s global customers

 

Having completed a number of acquisitions in recent years, AGCO was faced with a mix of isolated authoring, content management and publishing processes across its core brands of Challenger, Fendt, Massey Ferguson, SISU Diesel and Valtra.  SDL will deliver an integrated GIM solution that spans the entire content lifecycle, enabling AGCO to consolidate technical publications, terminology, content management, translation, web and marketing publications, onto one, unified platform.  With up to 25 languages to support, the new solution will substantially shorten time-to-market, improve the quality and consistency of marketing and service documentation and is expected to provide an ROI within 18 months.

The GIM solution includes authoring of structured content in XML using Blast Radius XMetaL integrated with SDL AuthorAssistant to ensure consistency of language and terminology. SDL PhraseFinder will be used for terminology mining and SDL MultiTerm for enterprise-wide web-based terminology management. Trisoft InfoShare integrated with SDL Translation Management System will support all XML content management, translation and publication processes, with SDL providing the language translation services.

“We needed an integrated solution for the creation, management and publication of global marketing and service documentation in 25 languages across many different manufacturing lines,” commented Kevin Worrall, Technical Service Director at AGCO. “The SDL solution provides AGCO with a corporate common platform for aligning our documentation processes with our manufacturing and engineering centres. By maximizing the reuse of components and fully leveraging our global information assets, we will deliver higher quality publications faster and lower our costs by 30%.”

“We have integrated best-of-breed XML technologies along the content lifecycle to provide AGCO with a streamlined process that spans authoring to content management to translation and publishing,” stated Keith Mills, President Technology Division at SDL. “Together with our best practice knowledge in technology and language services, this GIM solution will help AGCO gain significant competitive advantage in critical business areas such as consistent branding, time-to-market and customer satisfaction.”

About AGCO Corporation
AGCO Corporation, headquartered in Duluth, Georgia, is a global manufacturer and distributor of agricultural equipment and related replacement parts. AGCO products are distributed in more than 140 countries. AGCO offers a full product line including tractors, combines, hay tools, sprayers, forage, tillage equipment and implements through more than 3,900 independent dealers and distributors around the world. AGCO products are distributed under the various well-known brand names AGCO®, Challenger®, Fendt®, Gleaner®, Hesston®, Massey Ferguson®, New Idea®, RoGator®, Spra-Coupe®, Sunflower®, Terra-Gator®, Valtra®, and White™ Planters. AGCO provides retail financing through AGCO Finance. In 2005, AGCO had net sales of $5.4 billion.   For more information, visit www.agcocorp.com.

关于 SDL

SDL International (伦敦股票交易所:SDL)是全球信息管理 (GIM) 解决方案的领导者,致力于帮助各大公司让高质量的多语种内容更快地投向全球市场。 他们的企业软件和服务将与企业现有的业务系统相集成,能够从内容创作到发布,并贯穿整个本地化供应链对全球内容的交付实施管理。

全球各大领域的领袖都依赖 SDL 为他们的 GIM 流程提供企业软件或托管服务,这些企业包括 Audi、Bayer、Best Western、Bosch、Canon、Deutsche Bank、Kodak、Microsoft、Morgan Stanley、Reuters 和 SAP。

SDL 已经实施了超过 500 套企业 GIM 解决方案,在整个 GIM 生态系统中部署了 170,000 多个软件许可,并且每个月为 1 千万客户提供对按需翻译门户的访问。 超过 1,000 专业服务人员通过公司遍布全球的 30 个国家,50 多个分公司的全球化结构提供咨询、实施和语言服务。 有关详情,请访问 www.sdl.com

所有商标均归其各自所有者所有。
EMEA - Amy Hall (SDL)
+44 (0)1628 410120
amyhall@sdl.com