The New Disruption for Brands: A Global Look at Consumer Mobile and Social Habits 

Connect anywhere at any time

As smartphones, tablets and other mobile devices become more and more predominant, brands must extend their customer engagement efforts to reach across these devices. The same is true for social – consumer interaction with brands across social platforms is increasing at a rapid rate. In order for brands to provide a strong customer experience – across all channels – they must learn to listen to their consumers and react quickly to consumer demands. Simply put, brands must offer consumers the ability to connect anywhere and at any time. 

In a recent survey conducted by SDL, we identified the ways that mobile and social are changing how consumers interact with brands. From mobile apps to Facebook interaction, our report uncovers what consumers want, and valuable ways for brands to deliver relevant and consistent messages to them.

For more information, we invite you to download our report...