Our vision: 
 Create compelling, profitable  
 global customer experiences 

Our vision: global customer experience management

Managing customer experience is not just a one-off initiative. It’s about using customer insights to create meaningful experiences, regardless of how or where customers engage with you. It’s multilingual and multichannel. It’s for the entire customer journey. And it’s critical to your success. We have flexible solutions, strategy and experience to help you coordinate your customer experience efforts on a global scale.

Our mission

We enable global businesses to engage with their customers - in the language, the media and at the moment they choose. 

We help businesses drive growth, manage their brands and increase global revenues - providing innovative solutions for managing the global customer experience (CX), including:

  • Analysis & Intelligence 
  • Content Creation & Management 
  • Language Management 
  • Campaign Management 
  • Multi-Channel Engagement 
  • Customer Experience Optimization
SDL Global Customer Experience Management

Company profile

  • Publicly traded company with $400m annual revenues
  • Over 2,700 employees in 70 offices across 38 countries
  • Innovative technology and services for enriching global customer experiences
  • Award-winning and profitable company, with long-term financial stability
  • 80%+ of the global translation supply chain use SDL software
  • 1500+ enterprise customers; 185,000 desktop software licenses worldwide
  • A partner network of 400 and growing

Inside CXM

Inside CXM is SDL’s own sponsored CX website and houses strategies and business practices needed to achieve excellence in the field, featuring content via experts from beyond SDL who have their finger on the pulse of the customer experience marketplace.  

InsideCXM.com covers content from three CX themes, including:

If you’d like to contribute to the site please send an email to authors@insidecxm.com. Inside CXM presents you with an opportunity to lead and engage in the thriving Global CXM industry conversation with your colleagues and peers.


Inside CXM - Customer Experience insights from industry experts